Customer Support Specialist

Company Description

At Catch Vibe Voice, we specialize in building impactful advertising strategies that connect brands with real audiences. Our team thrives on creativity, precision, and results—combining strategic thinking with bold execution. We believe in developing talent, encouraging innovation, and creating an environment where professionals can grow and make a meaningful impact.

Job Description

We are seeking a Customer Support Specialist to join our growing team in Birmingham, AL. In this role, you will serve as a key point of contact for customers, ensuring their questions are resolved efficiently and their experience with our services remains positive and seamless. This position is ideal for individuals who are detail-oriented, solution-focused, and passionate about delivering excellent service.

Responsibilities

• Provide timely and professional support to customers via phone, email, or internal systems

• Address inquiries, concerns, and service requests with accuracy and care

• Maintain clear and detailed records of customer interactions

• Collaborate with internal teams to ensure smooth issue resolution

• Uphold company standards for communication, quality, and professionalism

• Identify opportunities to improve customer experience and service processes

Qualifications

• Strong verbal and written communication skills

• Ability to remain professional, organized, and calm in fast-paced environments

• Excellent problem-solving and time management abilities

• Attention to detail and commitment to accuracy

• Comfortable working independently and as part of a team

Additional Information

• Competitive salary ($49,000 – $53,000)

• Opportunities for professional growth and career development

• Supportive and collaborative work environment

• Skill-building and continuous learning opportunities

• Stable full-time position with long-term potential