Customer Experience Partner (Medical Representative) Immunology

<p></p><p><b>Job title</b>: Customer Experience Partner (Medical Representative) Immunology </p><p></p><ul><li>Location: <b>Budapest and Central HU</b></li><li>Field work </li><li>Full-time, Permanent</li></ul><p><br/> </p><h1><b>About the job</b></h1><p></p><p>Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.</p><p>As Customer Experience Partner in Immunology, you'll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients. This role combines both digital and in-person interactions, utilizing various digital tools to enhance customer engagement alongside traditional face-to-face meetings<b>.</b> The ideal candidate will be responsible for promoting Sanofi's products to healthcare professionals, building a strong customer relationship, and achieving sales targets.</p><p></p><p><b>Main responsibilities:</b></p><p></p><p><b>Product Promotion &amp; Customer Engagement:</b></p><ul><li>Promote Sanofi products to healthcare professionals in assigned territory</li><li>Present compelling product information and clinical data to build trust and demonstrate value</li><li>Capture and relay customer insights to develop targeted communication strategies</li><li>Collaborate with internal teams to create effective customer journeys and execute tactical plans</li><li>Manage customer touchpoints through strategic engagement plans across multiple channels</li></ul><p><b>Relationship Management:</b></p><ul><li>Own and adapt customer communications based on individual needs</li><li>Develop strong customer relationships to foster loyalty and identify new opportunities</li><li>Provide responsive and professional customer service</li></ul><p><b>Territory Management &amp; Reporting:</b></p><ul><li>Monitor customer satisfaction metrics and contribute to experience improvement initiatives</li><li>Ensure communication channels remain effective and take corrective action when needed</li><li>Maintain accurate CRM data to enhance efficiency, drive insights, and develop strategic plans</li><li>Manage territory effectively through KPI tracking, performance analysis, and resource planning</li><li>Consistently achieve sales targets for the product portfolio</li></ul><p><b>Continuous Development:</b></p><ul><li>Stay current on product information, scientific developments, and healthcare trends</li><li>Participate in ongoing training to enhance knowledge and professional skills</li></ul><p></p><p></p><h1><b>About you </b></h1><p></p><ul><li><b>Education:</b> University Degree (Life Science or Medical would be an advantage)</li></ul><p><b>Experience and specific knowledge:</b></p><ul><li>Previous experience as a medical representative. Immunology experience will be considered an asset.</li></ul><p><b>You have excellent chances to work with us, if you have:</b></p><ul><li>A truly transformative mindset,</li><li>Strong ambition to use digital tools, to use AI, and big-data,</li><li>Ability to understand business environment and climate and generate new opportunities.</li><li>Ability to pro-actively engage others; high level drive, passion, and ambition for optimal results; ability to challenge the status quo and propose/develop fresh <span>approaches,  </span></li><li>Strong, fluent and <span>ready-to-use-regularly</span> English language skills (written and oral).</li></ul><p><b>Must have-s to this job:</b></p><ul><li>Ability to manage commercial activities for a diversified portfolio.</li><li>Self-motivated, goal-oriented, and able to work independently.</li><li>Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal teams, KOLs, healthcare decision makers, physicians.</li><li>Good analytical skills and ability to prioritize; ability to work on their own initiative and make</li><li>Strong organizational skills and the ability to manage a territory effectively.</li><li>Fluent Hungarian and English language knowledge</li><li>Valid driver’s license and willing to travel extensively within the assigned territory.</li></ul><p></p><p><b>Why choose us?</b><br/> </p><ul><li>We offer comprehensive training and development programs</li><li>Opportunity to work with a global healthcare leader</li><li>Professional growth in a dynamic environment</li><li>Competitive compensation package</li></ul><p></p><p>#LI-EUR</p><p></p><p></p><h1>Pursue progress, discover extraordinary</h1><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><p></p><p>At Sanofi, we provide equal opportunities to