Customer Success Manager

Who We Are:

Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Dropbox, JPMorgan Chase, Marks & Spencer, and Verizon, rely on Persado to generate hyper-personalized communications. Persado’s generative AI is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value.

As an employer, Persado is committed to creating a place where everyone’s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company’s World’s Most Innovative Companies list in 2020, Built In’s Best Places To Work in 2021 & 2022, and Comparably's Best HR Team in 2022.

What We Are Looking For:

As a Customer Success Manager, you will be responsible for partnering with your customers in driving value through adoption of Persado’s platform. You will collaborate with customers daily to build relationships, drive utilization, provide awareness to all available Persado solutions, deliver operational excellence, and uncover growth opportunities.

What You Will Work On:

• Maintain the customer success plan including maturity roadmap, key milestones, and value realization journey
• Drive customer engagement and platform adoption across key users of Persado and ensure alignment of sponsorship from the customer to continue on the maturity path
• Coordinate internal resources, third parties, and help customers stay on track for value realization through strong project and program management skills
• Act as a “Trusted Advisor” to the customer to guide them on their maturation journey and consistently advocate for the customer’s outcomes
• Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations
• Own the day-to-day collaboration with the customer to consistently validate and execute the scope of their quarterly, semi-annual, and annual objectives
• Be a Persado expert on our product offerings; educating and onboarding new and existing teams/business units across the client on terminology, concepts, values and principles related to the “test and learn” creative process
• Travel to clients as needed

What You Bring:

The ideal candidate will be bright, ambitious, self-driven, hard-working, team player and flexible.

• 2-4 years of relevant experience as a Customer Success Manager, Customer Program Manager, Account Manager, at a high growth Enterprise SaaS company, or equivalent experience in digital agencies or consulting firms working with Enterprise customers.
• Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, project management, etc.)
• Consultative mindset in assessing business and strategic customer priorities
• Able to deliver results in a demanding and fast-paced environment that sometimes requires creative problem-solving skills
• Results-oriented and methodical approach to planning, governing and executing customer scopes while instilling mutual accountability
• Strong foundational understanding of the digital marketing ecosystem, including email marketing, display advertising, social, mobile commerce, etc.
• Analytical and data-driven mindset and makes decisions with data including having a strong grasp of financial business value / ROI cases
• Experience in leading any number of customer interactions including status calls, building program presentation decks, and key communications across several cross-functional groups
• Good at managing multiple work streams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders
• Fluent in Italian
• Fluent in English

• Obsessed with customer outcomes
• A fast learner, eager to learn about new solutions, technologies and processes
• Solid analytical thinking and problem solving capability
• Collaborative team player with the ability to shift gears quickly and efficiently
• Dependable, reliable with strong attention to detail
• Self-driven, professional, and proactive to take ownership of projects
• Strong communication skills, ability to own meetings and keep everyone on track

What We Offer:

Achieve your life goals and work goals at Persado.

• Persado’s hybrid working model empowers both remote and in-office work equitably!
• Competitive and equ