Creo/Windchill Business Administrator (Remote Eligible)

Requisition Id 14717 

Annual Salary Range:$$120,000.00 -$$145,000.00 

Work-Site Type: Remote 

 

ORNL offers a flexible work environment that supports both the organization and the employee.  In addition, this position is considered remote-eligible for ORNL in pre-approved locations.  Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.

 

Note about pay range:

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate’s qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits. https://jobs.ornl.gov/content/Benefits/?locale=en_US

 

­­Overview:  

We are hiring a Creo/Windchill Business Administrator to help configure, maintain, and optimize our Creo and Windchill systems!  In this role, you’ll play a crucial role in supporting end users and ensuring the stability, performance, and security of the Windchill environment.   

 

This position resides in the Neutron Systems Engineering and Support (NSES) group in the Research Computing Support Division (RCSD) in the Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory (ORNL).

 

Major Duties/Responsibilities:

• Provide day-to-day user support, assist in the implementation of new modules, and drive continuous improvements in the PLM environment. 
• Troubleshoot Windchill technical issues including both server and CAD client-side.
• Monitor system performance and proactively address issues to ensure optimal functionality.
• Collaborate with cross-functional teams to integrate Windchill with other enterprise systems.
• Create and maintain system documentation including installation procedures, configurations, and troubleshooting guides.
• Develop and update user guide.
• Use ticketing system to document requests, track changes, and explain resolutions.

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

 

Basic Qualifications:

• A BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of five (5) to seven (7) years of aligned professional experience is required for consideration. An overall combination of equivalent education and experience may be considered.

• Five (5) years of experience managing PLM systems or similar role.
• Experience with Creo, Windchill, and product lifecycle processes.
• Solid understanding of PLM concepts and Windchill architecture.
• Experience in working with engineering staff to diagnose and resolve issues. <