Digital Product Lead

Why iCrossing

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative. 

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.  What we do starts with our people. 

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

 

About this job

The Digital Product Lead is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for a marquee account. This individual will have experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with executive-level contacts across the client organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital marketing transformation program, including direct management of the engagement team members on the account.
• Monitor, enhance and evolve operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, business transformation trajectory.
• Provide client solutions to develop custom approaches and solutions to client’s business challenges. 
• Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iX’s services, capabilities, and differentiators
• Cultivate client relationships through content, communication, reliability and relatability
• Collaborate, develop and strategize account plans with executive sponsors and other team members. 
• Track progress toward goals and commitments and reporting on them to decision-makers both purely to inform them and to drive progress toward greater advancement

Skills & Experience:

• 7+ years of related work experience, major strategic consulting firm background preferred
• Bachelor's Degree; advanced degree or MBA a plus
• Fast, accurate, and authoritative analysis, forecasting, and decision-making
• Expertise in assembling and management of digital experience transformation programs
• Comfort with ambiguity and broad requests, and able to both clearly validate understanding and answer with concrete projects and industry-leading work product
• Strong commercial and business acumen
• Record of lasting, mutually beneficial business relationships
• Exemplary verbal and written communication skills
• Leadership ability, especially to drive action without direct authority
• Exceptional analytical and quantitative problem-solving skills
• Skills to communicate and break down complex ideas effectively
• Strong presentation skills with proficiency in either PowerPoint or KeyNote
• Understands the value of service and the ability to evaluate client needs
• Experience managing and maintaining customer relationships
• Ability to collaborate with cross-functional internal departments to contribute to new business
• Ability to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment with high-rates of change. 
• Applies ingenuity and determination to find the best possible options to support business needs.
• Takes ownership of outstanding issues, is accountable, and establishes a high level of credibility with others in the organization
• Respects other people's opinions and suggestions and works to create an “environment of trust.”

 

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