Senior Technical Architect - Partner Data Cloud & AI Solutions

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Overview

Salesforce’s Alliances & Channels (A&C) AI Solutions Team is designed to act as co-pilots to our key partners in the AI space. There are two main functions of the team...

• Assessment & Evangelization: Deeply understanding the partner AI solution / use case landscape. Sharing a compelling  Salesforce AI story to our partner ecosystem, capturing partner mindshare, and driving integration of Salesforce technology into partner use cases. Collaborating closely with , our AI product organization on solution development to ensure alignment between Product and partner (i.e provide visibility into product roadmap).
• Solution Co-Creation: Providing technical expertise for Salesforce AI products and solutions to the partner ecosystem, supporting our Global System Integrators (GSIs) on actionable AI activities. Co-creating & delivering packaged AI solutions, thought leadership and scalable resources such as demo assets, holodecks, technical reference architectures, customer stories to drive sales growth. Driving the Go To Market (GTM) activation of the solutions across Sales, A&C, and Professional Services of the established solutions. 

Role Overview

Salesforce is seeking multiple Technical Architects to join our A&C AI Solutions team. The Senior Technical Architect serves as a strategic advisor and Salesforce AI product and platform expert to the company’s largest, most complex partners.

Technical Architects collaborate with our Partners during solution development cycles to share their extensive knowledge of the Salesforce.com platform and product suite, specifically providing expertise on our AI products solutions (both new and existing) where required. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system, and provide guidance to internal & partner teams during the implementation. 

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the Technical Architect supports and is in close alignment with project management activities.

Your Impact

• Engage directly with Global System Integrator and top consulting partners (e.g. Accenture, PWC, Deloitte, Capgemini, IBM, etc)

• Ensure scalable and standard methodology solutions to meet and exceed partner needs.

• Guide the evaluation of business and technical requirements in solution design.

• Build relationships with key collaborators and team members both internally with our product teams and externally with the partner teams.

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team where necessary. 

• Align with Solution Managers to support planning in close collaboration with the partner.

• Review and guide solution vision and direction, development approach and key artefacts in partnership with the solution manager.

• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management internally and externally with partners.

• Where required, hands-on application configuration to meet partner and customer needs.

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up