Field Service Representative

 

 

Job ID:  490325

 

RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion.  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.   We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.  

 

What You’ll Do

In this role you’ll assist in job site coordination to ensure safe and successful delivery of our products, and maintain high quality communications between our existing customer base, future customers, Dispatch, Sales, and Quality Control. If you have strong leadership skills, the ability to collaborate and communicate effectively with internal and external customers, and perpetuate the highest level of customer centricity, this is the career for you. The FSR must also be able to manage challenging and/or sensitive customer situations, respond promptly to customer needs, and contribute to building a positive team spirit.

 

Location: Salem, OR

 

Wage: $23/hr+ DOE w/ potential for overtime during our busy season.

 

Shift: Primarily work M-F with occasional Saturdays. 8–10-hour days, with flexibility to work overtime as needed.

 

What You Can Do (Minimum Qualifications)

• Demonstrates excellent customer service with special attention to conflict resolution and maintaining relationships.
• Safety-minded professional who demonstrates good performance, and attendance.
• Demonstrates the willingness to learn and work a variety of job tasks.
• Must have the ability to multi-task and prioritize workloads in a fast-paced environment.
• Proficient with Windows based software, PC, & Microsoft Office Suite.
• Basic mathematical skills including addition/subtraction/multiplication.
• Must pass pre-employment physical screening and controlled substance testing.
• Must possess and maintain a current, valid Driver’s License
• Must have current US Authorization to work or ability to obtain without company assistance prior to start date.

 

Preferred Qualifications:

• Basic knowledge of concrete specifications and industry best practices.

 

Why you might like this role…

• Safety is your priority.
• You enjoy traveling to various work sites, offering support to colleagues, and ensuring excellent customer service.
• You proactively address and resolve conflicts, demonstrating initiative and maintaining a harmonious work environment.
• You have a strong commitment to punctuality and a dedicated team player mentality.
• You find satisfaction in nurturing enduring relationships with our most valued customers, contributing to the success of our sales efforts.
• You want a career with expansive growth potential, and you’re motivated to learn the ins-and-outs of the business to watch your career soar. Once you've gained a solid understanding of our business, you'll have the opportunity to chart your career path. Whether you choose to specialize in becoming a great FSR or explore opportunities across different departments, we empower you to take control of your career growth.

 

Key Responsibilities (Essential Duties and Functions)

• Maintain a high level of customer service and conflict management in all levels of communication with dispatch, truck drivers, customers, and members of our team.
• Routinely visit jobsites to assist field personnel and assure that safe practices are always being adhered to.
• Ensure all lines of business have the tools necessary to safely perform tasks.
• Ensure risk assessment and/or jobsite evaluation is performed.
• Assist when needed to direct trucks in/out of jobsites to ensure the safe and efficient delivery of products.
• Support operational personnel and sales while taking initiative to build strong, long-term relationships.
• Assist sales in analyzing new and existing accounts and prioritizing efforts on those accounts with the long-term standards.
• Support Safety and Environmental with site audits & assist personnel with any corrective actions needed.
• Support Safety and Manager(s) in the Zero Harm onboarding process.
• Take action to avoid potential hazards or obstructions.
• Participate in and promote an inclusive work environment.
• Other tasks and duties as assigned to meet business needs.

 

Benefits:

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match