Senior Manager, Real Estate & Vendors

Ready to redefine what's possible in molecular diagnostics?

Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we've built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today. Our people are our greatest asset: talented scientists, engineers, sales professionals, and visionaries united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion—every innovation you contribute helps remove fear of unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help build the future of precision medicine, this is where you belong.

BillionToOne is looking for a Senior Manager of Real Estate & Vendors to provide exceptional service and support to BillionToOne customers. The Senior Manager, Real Estate & Vendors holds a pivotal role in the organization as they will act as the face of BillionToOne for our customers including physicians, clinics, patients, and clinical and auxiliary staff. The candidate will be on the front lines of all internal and external customer inquiries supporting BillionToOne’s phlebotomy and logistics needs. The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivated and can effortlessly help drive and influence a positive patient and customer experience. 

This is a career-advancing opportunity within the company given this role will require versatility and autonomy for an extended period as product familiarity and demand grows in the US market.

Responsibilities:

• Ensures specimen integrity by non BTO phlebotomists using aseptic technique, following BillionToOne procedures.
• Tracks collected specimens both from internal and external parties drawing and shipping blood to BillionToOne.
• Maintains quality results by following BillionToOne procedures and test viability schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
• Enhances BillionToOne’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.
• Report any SPI or CAPA or NCR issues to internal BillionToOne product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.
• Will require reimbursable travel up to 50% of the time.
• May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
• Assists with managing Patient Service Center vendors.
• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws, Monitor customer feedback, Manage small escalations as needed.
• Manage scheduling issues.
• Ensure continued and open communication regarding ongoing draw statuses.
• General phlebotomy knowledge for PSC’s location (per state regulations).
• Must maintain a current status on BillionToOne’s training requirements.

Requirements:

• Minimum of 5 years of phlebotomy experience
• 3+ years high-level logistics experience
• Managing/supervising phlebotomy operations and team experience preferred
• BS/BA degree (preferred) High School Diploma (or equivalent) required
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Nice to Haves:

• Ability to serve and