Senior Director of Data Center Operations - CTJ - Poly

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Senior Director of Data Center Operations (DC Ops) on the U.S. Airgap Cloud (AGC) team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. You will lead a unique, mission critical, highly regulated DCOps and Program Management organization spanning the U.S. geography focused on delivering operational excellence to our customers.

You will interact and maintain relationships with various authorities and partners across the industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Interpersonal awareness, ability to navigate ambiguity, and communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success.

While our AGC DCOps team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.

• Empowering a culture of safety, security, and compliance, respect, integrity, and accountability in all aspects of datacenter activities.
• Accountability for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.
• Responsibility for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth.  
• Financial management of portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend.
• Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and other support teams. 
• Overseeing secure and compliant logistics, asset destruction, and asset management services and programs across the AGC DC Ops portfolio.
• Overseeing AGC datacenter service engineering focused on optimizing IT services’ time on task and resolving blocked tickets with AGC product/software engineering groups.
• Regularly meeting with AGC customers to present AGC and datacenter capabilities, services, and concepts of operations for either approval or security compliance review purposes.
• Delivering learning and development and training programs for your AGC DC Ops staff.
• Overseeing an AGC datacenter controls systems engineering program that incorporates and ensures compliant patching in accordance with Microsoft and customer requirements.
• Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success. 
• Leadership, management, coaching, and development of Microsoft full-time employees across datacenters in your program.
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels.
• Analyzing production operations and initiating corrective actions to ensure operational stability.
• Initiating and establishing quality standards and projects for the AGC DC Ops team and managing those initiatives through to completion.

Required Qualifications:

• High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) 
  • OR equivalent experience
• 3+ years people management experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements