Senior Help Desk Technician - Great Circle Recovery Salem

Salary Range: $36.01/hr. - $46.31/hr.

Job Summary:

Serves as the first contact for Tribal employees needing technology support. Documents, maintains, upgrades, replaces, analyzes, troubleshoots and repairs computer systems, software and computer peripherals. Provides low-level user administration including account information updates, resetting passwords and connectivity troubleshooting.

Essential Functions:

• Assumes responsibility for the effective completion of Help Desk functions.
• Implements effective Help Desk policies and procedures.
• Executes operational goals and ensures that Tribe-wide Help Desk needs are complemented and supported.
• Develops and maintains expertise in the latest theories, principles and technical advancements through continuing education and training, research, professional journals and organizations, current literature, conferences, vendor presentations, etc.
• Maintains computers including preparation, repair and upgrading of software and hardware.
• Installs and/or repairs peripheral devices including memory, hard drives, modems, printers, faxes, tablet’s, etc.
• Installs and/or repairs voice and data patch cables.
• Maintains services records and documentation of repairs, parts replacement(s), identification numbers and unit location.
• Maintains strict confidentiality of all information encountered while performing daily tasks.
• Assists departments with providing effective Help Desk functions and any related equipment necessary.
• Informs supervisor of activities and of any significant issues requiring attention.
• Works in a courteous professional manner, as a representative of the Tribe, with all customers to include vendors, Tribal employees and contractors.
• Performs preventive maintenance on hardware and equipment at all necessary location(s).
• Assists with systems integration(s) between new and existing systems.
• Ensures that all Information Systems equipment and work area(s) are secured and well maintained.
• Researches, identifies and selects new service or equipment providers as required.
• Performs a variety of other duties as assigned by supervisor.

Education, Experience, and Licenses:

• Requires a High School Diploma or GED and two (2) years of related work experience providing technician support on LAN and/or WAN environments.
• OR an equivalent combination of training and experience.
• Microsoft Office Specialist certification required within (6) six months of hire.
• CompTIA A+ Certification preferred.

 Driving Requirements:

• Employees may be required to drive for work-related purposes and must maintain a valid Oregon

Driver’s License (ODL), meet company vehicle insurance requirements, and provide proof of personal vehicle insurance.

 Qualifications, Registrations, and Certifications:

• Ability to obtain a Criminal Justice Information System (CJIS) security clearance within 6 months of date of hire is required.
• Ability to obtain Emergency Operations Training Certifications for ICS-100, ICS-200, IS-700, and IS-800 within 6 months of date of hire is required. Ability to obtain ICS-300 and ICS-400 when trainers are available. Ability to obtain G191 - Incident Command System.
• Emergency Operations Center Interface when trainers are available.
• Must possess analytical and problem-solving skills and personal initiative, including the ability to carry out assignments with minimal supervision and pay great attention to detail.
• Knowledge of principles and practices of computers, laptops, current Microsoft Windows operating system(s), and the current Microsoft Office productivity suite.
• Ability to establish and maintain effective working relations in meeting and dealing with others.
• Ability to efficiently accomplish various activities and projects simultaneously and within appropriate time constraints.
• Ability to apply problem-solving techniques.
• Ability to organize and maintain records, files, etc.
• CompTIA Network + a plus.
• Requires excellent verbal and written communication skills, business and telephone etiquette.
• Must have ability to respond courteously and tactfully to complaints and client requests, and to maintain confidentiality.
• Knowledge of and sensitivity to Native American culture required.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.
• Continually requires w