People Operations Coordinator

About AssuranceAssurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!
SummaryThe People Operations Coordinator’s primary function is to be a liaison for both People Operations Consultants and Onboarding workflow. This role will partner with POCs and Onboarding to resolve and coordinate the administrative tasks and logistical details for onboarding new hires and moving candidates through the pre-hire process. The coordinator will also assist the POC team with resolving lower-level Jira tickets and the AskHR mailbox. The coordinator will provide a high level of customer service to both internal and external customers while identifying and anticipating needs from both departments to maintain business continuity and streamlined workflow. The coordinator will also partner with cross-departmental partners including the sales team (trainers), talent acquisition (recruiters), benefits (total rewards), and payroll. This role will be HUB and Core involved
ScopeWorks on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments.

Responsibilities

• Highly collaborative and interpersonally effective; able to interact with individuals from a variety of backgrounds, communication styles, and positions internally and externally
• Ability to organize and manage a high candidate volume
• Ability to maintain confidential files and records
• Data management with strong attention to detail
• Data Entry with accuracy for I-9 verification and other sensitive documents
• Responds to, and efficiently resolves, inquiries from employees and managers relating to HR
• policies and programs, maintaining strict confidentiality as needed
• Experience with or ability/interest to become a super user of various HR Systems
• Partners and collaborates effectively across HR and with other relevant operational staff (HR
• Managers, Recruiting, Benefits, IT, Legal, etc.)
• Appropriately tracks and manages inquiries and requests from employees and HR colleagues in
• relevant systems; adheres to established service level agreements
• Understands and triages sensitive issues requiring additional escalation; Proactively engages
• other stakeholders to inform decisions.
• Offboard employees when they leave the company, coordinating with Facilities, IT, and payroll
• to ensure all systems are turned off and final payment has been issued according to applicable
• state law
• Partner on hire onboarding; communicating and ensuring new hire paperwork is filled out
• timely and completely
• Participates as a representative on relevant projects and initiatives when requested
• Provide coordination support for the onboarding program’s evolution from the current all-
• remote format to live in-region training based out of your region’s hub
• Coordinate the shipping of hardware and swag for new hires
• Manage the different onboarding tasks that each new hire has to complete, making sure that nobody is bottlenecked at any part of the process
• Follow up with new hires on pre-hire information, first-day information, and similar
• Field questions and address issues for the variety of users you’ll work with: teammates, partners on other teams, and orientation leaders Knowledge, Skills, and Abilities
• Comfortable working within a fast-paced, complex, dynamic environment with multiple organizational cultures; comfortable with multi-tasking requirements
• Experience developing and managing efforts related to employee engagement
• Strong computer literacy and advanced skills in Microsoft Office. Advanced Excel use is required.