Director, Sales Intelligence

Job Description

Sales Intelligence Director - GTM Operations EMEA

If you have a solid software or SaaS Analytics background and are looking for a unique opportunity, then look no further my friend! Maybe you are part of a bigger organization where you are feeling that your efforts are diluted, not valued or you feel that every day is the same? At Zendesk you have the chance to be everyone's champion!...Read on... 

Zendesk provide a platform for organizations to build better customer relationships by making things beautifully simple. We do the hard work to allow our customers to focus on what they do best.

The Opportunity
 

You will have a passion for data, have a natural understanding of all things data and be passionate about turning large complex data sets into beautifully simple pieces of insight for “our” customers, the Global Go-To-Market organization.

We’re growing our GTM operations team and need a specialist in Analysis and Insights to ensure we are making the most of our data and our go to market teams are keeping on track.

Reporting to the Vice President GTM Operations, you will be instrumental in influencing and driving change through impactful analysis and tooling.

What you’ll be doing

• Creating automation tools to streamline and simplify business processes

• Creating regular BI reporting, providing detailed visibility of the full KPI stack

• Identifying and tracking customer behavior through core marketing, product & sales data analysis

• Creating and automating dashboards and reporting to assist in the rigor of business performance monitoring across the Zendesk Sales organization

• Carrying out Sales BI analysis across a myriad of different Sales and Go to market KPIs i.e. sales patterns; productivity; pricing; opportunity management

• You may have to build out your own custom datasets to simplify the creation and maintenance of dashboards and tools.

• Providing regular monthly / quarterly reporting to the sales and marketing organization

• Building and owning regional scorecards and dashboards, tracking metrics and KPIs from across the business to provide a do-it-yourself ecosystem of reporting for the Sales and marketing community

Your experience

• Working in a similar role to this one for the last 5-10 years.

• Have at least 5 years experience of data warehousing, analytics, BI, sequel and reporting fundamentals

• Be highly skilled in the creation and automation of large data sets in BigQuery using appscript and triggers.

• A motivated self-starter who has a demonstrable “off the scale” passion for solving problems that combine data, sales, finance and technology.

• You are a natural problem solver with significant experience of creating telemetry to drive business decisions

• Analytics experience that spans customer insights, business reporting, management information and ideally Sales and Marketing

• Extremely adept with various forms of computer, data and visualization technologies including advanced SQL (ideally a working knowledge of Google Bigquery), Google DataStudio / Looker Studio, Google Appscript, Tableau and an appreciation for APIs and integrating and combining multiple diverse data sets, you may also have a little Salesforce administration experience up your sleeves.

• The person that everyone in the office goes to for help with Excel / Google Sheets and you can integrate external BigQuery based datasets into your Google Sheets in your sleep.  

• You will be as comfortable defining and reporting on metrics that allow others to manage the performance of their business as you are boiling an egg.

• Are entrepreneurial in your approach, taking a Hands-on stance and having the ability to adapt quickly in a fast growing start-up.

• Are able to juggle multiple projects and tasks concurrently, working on large hairy projects at the same time as fielding quick-fire tactical initiatives.

• Want to be part of a successful team and can demonstrate a team-first attitude - you will be part of a small, close-knit and hard working team with many overlapping priorities, you will be someone who thinks with a team mindset - if you want to work behind a closed door with your headphones on all the time, this may not be the role for you.

• Communication will be in your top 5 list of strengths, able to articulate the inner workings of your tools and reporting as you would be guiding a sales rep around your latest piece of wondrous insight.

• Leading and Managing a team of Sales Intelligence Analysts to scale and support. our GTM functions.

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