Coordinator, Customer Account Services

Your Dreams, Our Future.

 

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

 

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

 

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

 

WHERE YOU WILL WORK: 

Shiseido Americas Distribution Center is hiring!  We are looking for people who work safely and with a quality focus; who work with a sense of urgency and purpose; and who contribute integrity and a positive attitude.  If this is you, come join our People First team!   

 

JOB SUMMARY   

The Coordinator, Customer Account Services will be responsible for ensuring that all aspects of clients' orders are analyzed, processed, and monitored in a timely manner. Provide operational support for multiple key wholesale accounts which generate at least $50 mil in revenue.

 

WHAT YOU WILL DO 

• You will monitor customer order flow and services multiple customers and facilities.

• You will be processing customer orders for major retail customers.
• You will be providing effective support and order coordination from forecast to confirmed shipping.
• You will coordinate special requests, promotions, and sales activity between customers and facilities.
• You will support Account Executives (AE’s) in managing allocations while following strict deadline expectations.
• You will be partnering with the distribution center and inventory control when researching discrepancies, and partners with transportation to ensure shipments are following timetables.
• You will ensure account contractual obligations are met through problem solving and analytical skills. Troubleshoots orders as needed.
• You will analyze discrepancies and work with relevant stakeholders to reconcile.
• You will be building relationships with field personnel and corporate partners.
• You will be working closely with wave planning and allocation personnel to prioritize customer shipments.
• You will be acting as a liaison between the distribution center and the customer in the administration of accounts.
• You will perform additional duties as assigned.

 

WHO YOU ARE      

• You are required to have 3+ years’ Customer Service and/or Supply Chain experience.

• You are preferred to have a BA/BS.
• You are required to have the ability to analyze data and proactively identify business opportunities.
• You are required to have strong organization and communication skills and the ability to multi-task.
• You are required to have excellent written and interpersonal skills.
• You are required to have a positive, can-do attitude, well-organized and extremely detail oriented.
• You are required to be able to thrive in a fast-paced, customer-centric teamwork environment.
• You are required to have a good attitude for problem solving and willingness to find answers when there is no clear roadmap.
• You are required to have a strong aptitude for learning new software systems and applications.