Sr Site Specialist - 1st Shift

Pay Range: $19.64 to $25.90

Shift: 1st Shift Monday to Friday - 7AM to 8AM start time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.  

How do we make an impact? 

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. 

What will you do? 

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing 

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation  

• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met 

• Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes. 

• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required. 

• Engage in process improvement activities 

• May perform other responsibilities as assigned by management 

How will you get here? 

Education 

High school diploma or equivalent required. 

Experience 

2 years of customer facing roles or related experience is required

2 years of related experience within a laboratory setting is preferred.   

Knowledge, Skills, Abilities  

• Able to read, write, and speak English fluently 

• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality. 

• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site. 

• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports. 

• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed. 

Physical Requirements / Work Environment 

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)