Vice President, Client Services

Job Description

We are seeking a dynamic and experienced Vice President, Client Services lead to support our client management function across media engagements.  This role requires a strong background in digital media, with specific expertise in SEM and Social. Ideal candidates will bring a deep understanding of how different digital marketing channels and marketing stacks integrate to solve client problems. You will be responsible for facilitating cross-functional teams to execute efficiently on core strategies that drive client success. Prior experience in the automotive vertical is preferred, though not required.

Key Responsibilities:

• Client Leadership: Serve as the primary point of contact for high-level client relationships and agency partners, ensuring consistent delivery of results aligned with client strategies & key objectives
• Team Facilitation: Facilitate and coordinate cross-functional teams, including planning, digital media operations, analytics and accounting to ensure seamless execution of client deliverables
• Strategic Oversight: Understand and align client business objectives with media strategies, providing oversight and guidance to ensure campaign execution meets strategic goals.
• Marketing Stack Integration: Bring an understanding of how marketing stacks work together across channels to solve complex client challenges and improve overall marketing performance.
• Agency Collaboration
  • Ensure that internal teams including campaign operations and analytics are collaborating effectively and that all efforts are aligned to drive business results for clients.
  • Serve as a lead point of contact facilitating streamlined & concise communication across internal teams and across sister agency leads
• Leadership & Development: Lead and mentor account management teams, fostering a culture of excellence, collaboration, and continuous learning.
• Client Growth & Retention: Identify growth opportunities within existing accounts and ensure long-term client partnerships.
• Problem Solving: Anticipate and address any challenges in the execution of strategies, keeping the focus on client satisfaction and optimal project outcomes.

Qualifications:

• 10+ years of experience in account management, client services, or a related field, with a focus on digital media. 
• Proven experience in SEM, Social Media, and other digital advertising channels, with an ability to facilitate teams rather than directly overseeing strategies.
• Experience working within marketing stacks and understanding how their integration can solve client problems.
• Previous agency experience, preferably with exposure to the automotive industry.
• Strong communication skills with the ability to present complex media solutions in a clear, compelling manner.
• A proven track record of leading cross-functional teams to success in large, multi-faceted accounts.
• Experience managing client relationships with significant budgets, exceeding $5M annually.
• Bachelor's degree in Marketing, Communications, Business, or a related field; MBA preferred.

Additional Information

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.