Manager, Enterprise Account Management, Greater Europe

Manager, Enterprise Account Management, Amsterdam

Company Overview

Thomson Reuters is a global leader in providing essential news, information, and software solutions to the world’s professionals, enabling them to make informed decisions and run better businesses. Our Account Manager will be responsible for managing across the complete Corporates product portfolio (Tax and Trade, Legal and Risk Compliance)

About The Role

Customer Relationship Management:

• Build and maintain strong, long-term relationships with assigned accounts

• Serve as the primary point of contact for clients

• Understand client needs, goals, and challenges

Sales and Revenue Growth:

• Develop and execute account-specific sales strategies

• Identify opportunities for upselling and cross-selling within existing accounts

• Acquire new customers within assigned territory or industry vertical

• Meet or exceed sales targets and revenue goals

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Account Planning and Strategy:

• Create and maintain detailed account plans

• Set short-term and long-term goals for each account

• Develop strategies to expand product adoption and increase customer value

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Renewal Management:

• Ensure timely renewal of existing contracts

• Identify at-risk accounts and develop retention strategies

• Collaborate with Customer Success Managers to improve customer satisfaction and reduce churn

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Solution Development:

• Work with product and industry specialists to develop tailored solutions for clients

• Collaborate with solution consultants to create compelling proposals and presentations

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Cross-functional Collaboration:

• Coordinate with account coordinators for back-office support

• Partner with Customer Success Managers to ensure customer satisfaction and adoption

• Engage product and industry specialists as needed to address complex client requirements

• Work with Partnerships team to identify and engage key partners throughout

Market Intelligence:

• Stay informed about industry trends, competitive landscape, and market opportunities

• Provide feedback to product teams on customer needs and feature requests

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Forecasting and Reporting:

• Maintain accurate sales forecasts and pipeline information

• Regularly report on account status, opportunities, and challenges to leadership

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Contract Negotiation:

• Lead contract negotiations with clients, ensuring favorable terms for both parties

• Collaborate with legal and finance teams as needed​

Continuous Improvement:

• Stay up-to-date with product knowledge and sales techniques

• Participate in training and development programs to enhance skills

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Customer Advocacy:

• Act as the voice of the customer within the organization

• Escalate and resolve customer issues as needed

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Team Collaboration:

• Share best practices and success stories with the account management team

• Mentor junior team members and contribute to a positive team culture

About You

• Customer Understanding and Empathy: * Ability to understand customer needs, pain points, and goals. * Empathy to build strong relationships, trust, and rapport with customers.

• Communication and Interpersonal Skills: * Excellent verbal and written communication skills to effectively articulate value propositions. * Strong active listening skills to understand customer concerns and respond appropriately. * Ability to negotiate and close deals while maintaining a positive customer experience.

• Technical Knowledge and Understanding: * Familiarity with our software and AI technology products and services. * Ability to understand customer technical requirements and identify