Program Manager, Event Operations

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

 

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Program Manager of Enterprise Event Operations primarily works to successfully, efficiently and responsibly support enterprise-wide events at Children’s Mercy. This position serves as the leader for enterprise-wide events and as a centralized resource for annual events. In addition, they oversee reunion and reunion-like activities and provide event planning consultation to all CM events. They ensure enterprise-wide events reflect hospital strategy, culture and branding, are well-organized, use hospital resources responsibly and comply with internal policies. They also work collaboratively with departments across the hospital engaging invested parties in the planning process and serving as a connector of relevant event information. 

 

This hybrid role is generally Monday - Friday (Some morning/evening/weekend work as needed).

 

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

 

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Serve as the lead event planner of VIP enterprise activities that have interdepartmental investment but are not the responsibility of one specific department. (40%) Events include, but are not limited to: groundbreakings, ribbon cuttings, openings, national-figure visits, tragedy-related responses, and CEO retirement celebration.
• Serve as a centralized resource and for annual cross-departmental events with rotating leadership and events impacting more than 500 employees. (25%) Examples include, but are not limited to: specific profession celebrations such as Nurse’s Week and Research Month; employee-wide activities such as CM Annual Picnic and Holiday Meal, and; ERG events such as Veteran’s Day and Hispanic Heritage Month Celebration.
• Coordinate the approval process, and provide planning oversight, for patient reunions and non-inpatient educational events. (10%)
• Provide event planning consultation. (5%)
• Be a connector and ensure awareness of relevant event details and logistics across the enterprise. (20%)

 

Qualifications

• Bachelor's Degree and 3-5 years' experience. Related experience includes roles related to customer service, hospitality and project/account management. OR
• Associate's Degree and 5-7 years' experience. Related experience includes roles related to customer service, hospitality and project/account management. OR
• High School diploma, or equivalent, and 7 or more years' experience. Related experience includes roles related to customer service, hospitality and project/account management.
• Valid Driver's License Required Upon Hire
• BLS, Life Saving CPR, Certification Preferred Upon Hire