Director of Talent (Leadership Development programs)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Do you want to shape the future of leadership development and make a real impact on people's lives? At USAA, we're not just offering a job; we're inviting you to be part of a mission-driven organization that values its employees and is committed to developing exceptional leaders. As our Director of Leadership Development, you’ll lead the charge in building bold, scalable leadership programs that grow top talent, drive performance, and power our future leaders.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

• Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption and stabilization.

• Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs.

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

• Uses data, analytics and evidenced-based practices to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

• Lead the development and implementation of innovative, scalable, and sustainable talent management solutions that drive economic value and contribute to the organization's overall success.

• Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.  

• Builds and oversees a team of talent professionals for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

• 3+ years of experience leading others either formally in a managerial role, or informally as a project or team lead

• Advanced knowledge of various talent management technology solutions

• Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives

• Proven ability to develop and implement strategic talent management initiatives

• Proven ability and experience managing and influencing senior leaders and peer stakeholders

• Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates

• Stays attuned to advancement in research and practice and applies those insights to work