Strategic Card Specialist / Consultant

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Strategic Card Specialist / Consultant

What does a successful Strategic Card Specialist/Consultant do at Fiserv?

This is a revenue focused role where you will be responsible for managing a portfolio of clients in addition to working with internal, cross-functional teams as well as external stakeholders. You will manage the end-to-end process of Closed Loop Prepaid client orders along with being the escalation point for any client and supplier related issues.

What you will do:

• Manage gift card print production quotes and orders, ensuring project requests meet basic requirements for quoting costs.
• Create project plans, milestone trackers, and communicate stakeholder expectations, responsibilities, and key dates to clients regularly.
• Ensure predictable, consistent, and successful project delivery by proactively identifying and mitigating risks, and communicating issues to clients, sales, and/or account management.
• Manage client and supplier-related escalations to achieve quick solutions, validate billing reports and client invoices, and negotiate for improved service or lower costs as needed.
• Create orders within the order management tool to ensure correct information delivery to preferred suppliers and milestone management and provide project management oversight for off-track projects.
• Maintain project artifacts throughout the project lifecycle, support project tracking methods and systems, and provide oversight and matrix management to one or more Card Specialists.
• Annually provide input for performance reviews, partner with finance teams for accurate billing, and consult with clients on print solutions for increased revenue and cost savings.
• Partner with Creative Services for design services, provide forecasting of gift card volumes and revenue, and participate in responding to client requests for proposals.

What you will need to have:

• High School graduate/GED
• Prior project management experience.
• 3 years of experience in a client facing and/or client relationship management role.
• Willingness to travel 15-25% of the time

What will be great to have:

• Associate’s degree or higher in Business, Engineering, Technology or related field
• Product development and/or product marketing experience.
• Experience in Card Production

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the jo