Senior EPD Customer Success Specialist – English Speaking

We are looking for an EPD Consulting Specialist to work with our global English-speaking markets.

One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, our solutions are used in over 140 countries, across +50,000 global construction projects, with +150,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.

You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.

This full-time, permanent position is available on a remote basis for candidates based in EU / UK / Asia.

What you’ll do:

• Deliver customer trainings and onboardings to our key and enterprise customers on Life Cycle Assessments and EPDs to make them successful in their use of our software to deliver EPDs
• Helping our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods
• Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
• Stay up to date with the One Click LCA platform inside out to be able to help customers
• Writing and contributing to guidance articles which are published on our customer help centre page
• Lead project management for some of our larger customers who have multiple products and show them the value of using the various tools to drive their sustainability and business goals
• Identifying platform improvements and raising them to Product Management
• Maintain high quality standards compliance of our LCA & EPD work

What you need:

• Degree in engineering with a major or minor in environmental, mechanical, materials or similar
• 3-5 years hands-on experience on LCA, product sustainability or related area in a customer facing role
• Experience in technical support, product training and process documentation
• Ability and motivation to partner with manufacturers in making our customers succeed in construction sector product LCA software, EPDs and CFPs
• High customer and service orientation, with attention to details
• Ability to quickly analyse client situation and to find most suitable solution for them
• Fast learning skills and desire to improve constantly
• Excellent communication skills both externally and within the team
• Proficiency in English, additional language skills would be a big plus
• Great colleagues, company social events and ability to contribute to market transformation

What we offer:

• Work in a growing business that helps bring about a zero-carbon future.
• Substantial freedom – with no fixed hours and remote working.
• Challenges, substantial responsibility and the chance to see the results of your work
• directly.
• Competitive compensation and opportunity for professional development.
• A dynamic, friendly, motivated and diverse team of top-notch professionals.
• Great colleagues, social events and ability to contribute to market transformation.

Interested?

We are eagerly waiting for your application until 4 May 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.