Assistant Operations Manager
UFC GYMAbout the role
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Operational Excellence: Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
- Financial Oversight: Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar. Manage membership billing collections and ensure the successful processing of daily banking deposits.
- Frontline Leadership: Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
- Facility Standards: Monitor club appearance and equipment functionality. Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
- Member Relations: Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.
- Energy & Attitude: An outgoing, friendly, and positive personality with a strong commitment to premium customer service.
- Organizational Skills: Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.
- Communication: Strong interpersonal skills and professional telephone etiquette.
- Team Player Mindset: A proactive, "can-do" approach to supporting team members and driving collaborative club success.
- High school diploma or GED equivalent.
- Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
- Current CPR/AED certification (or willingness to complete).
- Ability to complete Kids Club Attendant training prior to working in the childcare area.
- Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.
- Free Membership Perks: Complimentary access to all our premier fitness facilities.
- Flexible Scheduling: Work hours tailored to fit club needs and personal availability.
- Gear Up: Free uniforms provided.
- Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.
- Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance-based bonuses, and wellness resources for eligible employees.
Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.
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