SVP Entertainment

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

Job Description

Responsible for providing strategic oversight and business direction for the Entertainment Team at Universal Studio Hollywood Theme Park.  This role is specifically responsible for leading the Entertainment teams in Creative, Production and Operations as well as driving Guest and Team Member satisfaction.  You will be responsible for the financial results and safety for all entertainment venues and events within the theme park. The SVP, Entertainment is expected to be a strong business partner to all areas of the business, including the President, operating department leaders, as well as senior executives throughout the organization, providing insight and support in business decision-making. 

• Provides leadership oversight to all Park Entertainment with a focus on operational excellence and flawless execution of new initiatives to improve the Guest experience, show quality of attractions, shows, and special events. This includes establishing appropriate metric-based targets, reviewing performance against these targets and developing appropriate action plans to service or exceed these targets.
• Review new Entertainment criteria to make sure new Entertainment elements are delivered correctly and completely. Review critical scopes of work as well as design of all new attractions for reliability and safety.
• Responsible for strategically planning and directing an Entertainment Program resulting in a seamless and exemplary guest experience.  Including but not limited to assisting with generating concepts, designs and scripts for new product/venues/events.
• Mentor direct reports and guide the development of Entertainment leadership through high-impact coaching and both formal and informal training on technical job knowledge and leadership skills. Drives high levels of Team Member engagement by ensuring timely and fair resolution of Team Member and labor relations issues. 
• Leads the development and management of all departmental budgets, including labor, expense, and capital projects.  Reviews necessary reports to ensure daily/monthly/annual budgetary adherence or to ensure reasonable ongoing responses to operating conditions.
• Drives high levels of Guest satisfaction as measured by both internal and external customer measurement tools. Ensures that attractions operate at optimum capacity, minimizing guest wait without sacrificing show quality or safety standards. Ensures effective partnering between Attractions Managers and Technical Services to minimize unscheduled attraction closures and downtime.
• Partner with EVP & GM, senior group management, and operating leaders to d