Job Summary: Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF5, ensuring operations are efficient, profitable and within established guidelines and standards.

Duties and Responsibilities:

- Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS) or Leisure status.

- Performs supervisory duties. Responsible for providing oversight and adequate staffing for areas of responsibility.

- Under the direction of the GM, delegates authority and assigns responsibility to department heads/supervisors. Responsible for reporting deficiencies to the GM. Assumes GM duties in his/her absence.

- Responsible for knowledge of the Property Management System (PMS), financial systems and Learning Management System (LMS).

- Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.

- Processes local reservations, reservations through the Central Reservation System (CRS) and PMS.

- Maintains contact with guests to ensure guest satisfaction. Responds to all guest inquiries and concerns.

- Provides customer-facing integration, execution, and management of services and resources at the installation level.

- Conducts inspections of guest rooms, public access areas and outside grounds for cleanliness and appearance. Identifies deficiencies and ensures corrections are implemented.

- Develops local instructions concerning housekeeping, maintenance and reporting procedures, non-availability of units and a variety of related facility requirements. Recommends changes to operating procedure to update operations and forwards to GM.

- Maintains liaison with vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relation.

- Participates in Manager on Duty program.

- Coordinates preventative maintenance of facilities and equipment with maintenance personnel.

- Coordinates service requirements with the Contracting department for those supplies, services and labor requiring contract negotiation procedures.

- Ensures completion of compliance training by all associates.

- Ensures compliance with all safety, fire and sanitation regulations; responsible for the safety of all guests and associates.

- Ensures security measures are maintained at all times.

- Ensures guest privacy is maintained at all time.

- Carries out EEO policies and communicates support of these policies to subordinates.