Job Summary: Serves as the Assistant to the NEXCOM Hospitality Group NHG General Manager GM NF4 ensuring operations are efficient profitable and within established guidelines and standards. 

Duties and Responsibilities: 

 - Assists the GM in operating a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial mid-grade hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status.

 - Performs supervisory duties. Responsible for providing oversight and adequate staffing for areas of responsibility.

 - Under the direction of the GM delegates authority and assigns responsibility to department heads supervisors. Responsible for reporting deficiencies to the GM. Assumes GM duties in his her absence.

 - Responsible for knowledge of the Property Management System PMS financial systems and Learning Management System LMS .

 - Utilizes the Enterprise Inventory Management System CORE-HMS to verify room inventories and modify inventory availability for multiple sales channels e.g. Call Center Defense Travel System DTS DoD lodging website etc. to maximize utilization and revenue generating opportunities.

 - Processes local reservations reservations through the Central Reservation System CRS and PMS.

 - Maintains contact with guests to ensure guest satisfaction. Responds to all guest inquiries and concerns.

 - Provides customer-facing integration execution and management of services and resources at the installation level.

 - Conducts inspections of guest rooms public access areas and outside grounds for cleanliness and appearance. Identifies deficiencies and ensures corrections are implemented.

 - Develops local instructions concerning housekeeping maintenance and reporting procedures non-availability of units and a variety of related facility requirements. Recommends changes to operating procedure to update operations and forwards to GM.

 - Maintains liaison with vendors suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relation.

 - Participates in Manager on Duty program. 

- Coordinates preventative maintenance of facilities and equipment with maintenance personnel.

 - Coordinates service requirements with the Contracting department for those supplies services and labor requiring contract negotiation procedures.

 - Ensures completion of compliance training by all associates.

 - Ensures compliance with all safety fire and sanitation regulations responsible for the safety of all guests and associates.

 - Ensures security measures are maintained at all times. - Ensures guest privacy is maintained at all time.

 - Carries out EEO policies and communicat