Operational Model Excellence Expert (Commercial Insurance - Property & Casualty)

Join our innovative team as an Operational Model Excellence (OMEX) Expert and help drive transformative improvements across the Property & Casualty (P&C) insurance value chain. In this role, you will leverage your expertise in operational efficiency, continuous improvement, and project management to optimize workflows, implement best practices, and deliver measurable business value. Your understanding of P&C submissions, underwriting, claims, and policy servicing will enable you to design operational solutions that address industry-specific challenges and unlock new opportunities for efficiency, accuracy, and customer experience.

 

About the Role

 

As an OMEX Expert, you will play a pivotal role in shaping strategic initiatives that enhance how we deliver P&C commercial insurance solutions. You will analyze current processes, identify improvement opportunities, and lead the implementation of optimized workflows across both Property and Casualty lines of business. You will drive transformation anchored in OMEX’s four core pillars—people, process, systems, and data—and help build a more efficient, digital, and AI‑enabled operating environment.

 

Your expertise across P&C will support the redesign of submissions, underwriting, pricing, policy administration, and claims processes. You will also identify and champion opportunities to integrate Artificial Intelligence and automation into critical P&C workflows.

 

Key Responsibilities

• Lead end-to-end process transformation initiatives across P&C value chain to enhance operational efficiency and business impact.
• Conduct comprehensive analyses to identify inefficiencies, friction points, and improvement opportunities across the P&C operating model.
• Develop and implement standardized operating procedures and best practices.
• Apply Lean and Six Sigma methodologies to reduce waste and improve consistency across workflows.
• Manage improvement projects using structured project management approaches to ensure on-time, high‑quality delivery.
• Facilitate cross-functional collaboration across line of business and functional teams.
• Create, track, and communicate KPIs that measure process performance and quantify the impact of improvement initiatives on metrics such as cycle time, expense ratio, loss ratio, productivity, and customer satisfaction.
• Drive change management efforts to ensure smooth adoption of new processes and technology across P&C business teams.
• Identify opportunities for digitalization, automation, and AI integration within P&C workflows.
• Monitor industry trends and competitive insights to embed P&C best practices into transformation initiatives.
• Partner with IT to design and implement technology solutions that enhance P&C operational outcomes.

 

 

About the Team

 

The Operational Model Excellence team is a global transformation function dedicated to evolving end‑to‑end operating models across Lines of Business, Integrated Platforms, and Global Functions. OMEX drives operational rigor, user relief, and capability building by applying a unified framework across people, process, systems, and data.

 

 

About You

 

You are a process‑oriented professional with strong analytical capabilities and a passion for continuous improvement. You excel at leading cross-functional efforts and thrive in dynamic environments where you can apply structured problem solving to improve operational performance.

 

Your understanding of both Property and Casualty insurance allows you to navigate a wide range of underwriting, claims, and risk scenarios. You are skilled at translating complex insurance concepts into practical operational solutions that drive measurable business value and enhance customer experience across P&C.

 

What We’re Looking For

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Insurance, or related discipline
• Minimum 8 years of experience in operational excellence, process improvement, or similar roles, including at least 3 years in commercial P&C insurance
• Strong understanding of P&C operation