Client Success Manager Senior

Job Description

About FIS -

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. At FIS, you’ll join inclusive, collaborative teams that innovate together and celebrate success together. If you’re ready to help shape the future of fintech, we’d like to ask you: Are you FIS? 

About the Role:

The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value from FIS solutions through a scaled, ondemand engagement model. Rather than supporting a single named account portfolio, this role provides flexible, prioritized, and outcome focused support to a broader client base aligned to a specific solution area. 

The OnDemand CSM acts as a trusted advisor during key moments in the client lifecycle—driving adoption, addressing challenges, mitigating risk, and supporting renewals—while delivering a consistent, high-quality client experience at scale. 

About the Team: 

The OnDemand Client Success team is part of FIS’s broader Client Success organization and supports clients through a scaled coverage model designed to deliver efficient, responsive, and measurable value. The team partners closely with Sales, Product, Support, and Professional Services to ensure clients receive the right level of expertise at the right time. 

What You Will Be Doing:

• Serve as a subject matter expert for assigned solutions, providing guidance to clients focused on adoption, optimization, and value realization. 

• Manage a scaled portfolio of clients, prioritizing engagement based on client needs, health indicators, and business impact. 

• Proactively engage clients at key lifecycle moments through timebound, needs based interactions. 

• Analyze product usage and client health data to identify risks, improve adoption, and support retention. 

• Collaborate cross functionally with Sales, Product, Support, and Professional Services to resolve issues and deliver successful outcomes. 

• Capture and communicate client feedback and insights to internal teams to help improve products and client experiences. 

• Identify and surface expansion signals and value insights to Sales partners as appropriate. 

• Contribute to renewal efforts by articulating the value clients have realized from FIS solutions. 

What You Will Need: 

• 5–7 years of experience in Client Success, Account Management, Client Service/Support, or similar client facing roles. 

• Bachelor’s degree or equivalent relevant experience; experience in financial services or fintech preferred. 

• Strong ability to communicate business value clearly and effectively to a variety of client stakeholders. 

• Analytical mindset with experience using data and reporting tools (e.g., Tableau or similar) to generate insights. 

• Excellent communication and presentation skills. 

• Proven ability to manage multiple client interactions simultaneously and thrive in a fast paced, ondemand environment. 

• Strong collaboration skills and comfort working across sales, technical, and operational teams. 

What We Offer You: 

A career at FIS is more than just a job—it’s an opportunity to shape the future of fintech. At FIS, you’ll enjoy: 

• A voice in the future of fintech 

• Continuous learning and development opportunities 

• A collaborative and inclusive work environment 

• Opportunities to give back to the community 

• Competitive salary and comprehensive benefits 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protect