Technical Services Manager, Interview Room (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
As a TSM, you will be a critical team member responsible for deployment of network, hardware, and software solutions for Axon’s Interview Room solution. This is a post-sale, customer-facing, front-line role, where success will be determined by deployment efficiency and the customer’s total implementation experience.

What You'll Do
Location: Remotely from the United States, Domestic Traveling Role, On the road 80% (Mon-Fri)
Reports to: Director, Device Services
Direct reports: 0

• Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
• Collaborate with agency technical and non-technical personnel, post-sale, to verify readiness for installation.
• With minimal assistance, deploy hardware and software solutions in a dynamic environment, prioritizing exceptional customer experience.
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
• Coordinate with customers and supervise 3rd party vendors throughout the installation process.
• Generate comprehensive and punctual project deployment reports.
• Offer guidance to customers on optimal hardware placement, tailoring solutions to enhance their workflows, and establish a thorough and compliant interview data collection environment.
• Develop accurate installation diagrams and thorough documentation for the implemented solution.
• Engage with key technology decision-makers such as Chiefs of Police, Command staff, Sheriffs, Directors of IT, and program managers after the sale.
• Conduct training sessions for both technical and non-technical staff, ensuring they are proficient in using and providing basic support for the Axon Interview solution.

What You Bring

• Ability to perform job functions on site and remotely with minimal oversight.
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively with customers.
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
• Strong critical thinking and problem-solving skills.
• Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
• Basic understanding of IP Camera, network audio video, POE technologies, and basic network connectivity troubleshooting skills.
• Familiarity with TCP/IP layers, local area networking, physical layer infrastructure.
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, LAN, WAN.
• Experience installing low voltage data cabling.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: The compensation for this role is made up of an uncapped commissions and a starting base pay between USD 49,000 in the lowest geographic market and USD 81,000 in the highest geographic market. On average, the national commissions target range for this role is between 56,000 and 100,000 USD. The actual base pay is dependent upon many factors, such as: experience, training, transferable skills, work experience, business needs, and geographic market demands and often a combination of all these factors. Our base salary is just one component of Axon’s competitive total rewards strategy including benefits, an array of options to