Director, Renewal Sales - Americas

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Director, Renewals Sales – Americas Role

The Customer Success Organization (CSO)

Delivering Customer Success is an important focus for Qlik, and we are committed to delighting our customers at every interaction. Understanding our customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success Organization consists of Global Support, Customer Success Management, Education, Professional Services and Operations, collaborating as one team to ensure we understand customer needs, consumption, and outcomes, to create, deliver and manage a set of offerings that result in highly successful and loyal customers.

Here’s how you’ll be making an impact:

Role Overview:

We are seeking a highly motivated Director, Renewal Sales for the Americas Region. This role will report directly to the Vice President, Global Renewals, and will be part of the Customer Success Organization. The Director will lead the AMER renewal sales team with ownership of the Gross Renewal Rate (GRR), supporting the transition of customers to SaaS and AI solutions, driving growth within accounts, and mitigating risk to ensure successful renewals.

Key Responsibilities:

• Lead and Manage the AMER Renewal Sales Team: Provide strategic direction, mentorship, and performance management to a team of renewal sales professionals across the region.
• Drive GRR Performance: Own the Gross Renewal Rate (GRR) for the AMER region, executing strategies to ensure renewals, minimize churn, and maximize customer satisfaction.
• Transition Customers to SaaS and AI Solutions: Lead efforts to move customers from on-premise solutions to Qlik’s cloud-based SaaS offerings and AI-driven innovations, positioning these transitions as opportunities for growth and enhanced customer outcomes.
• Customer Retention and Growth: Develop strategies to not only secure renewals but also identify opportunities to drive additional value and growth within accounts through upselling and cross-selling.
• Risk Mitigation: Proactively identify at-risk customers and collaborate with Customer Success, Support, and Sales teams to develop tailored solutions that address their needs and ensure renewal.
• Collaborate with the Customer Success Organization: Work closely with cross-functional teams, including Customer Success, Services, and Sales, to optimize customer retention, adoption, and satisfaction.
• Data-Driven Strategy: Utilize analytics to monitor renewal trends, forecast outcomes, and inform decisions, ensuring that strategies are informed by data and tailored to the specific dynamics of the AMER market.
• Operational Excellence: Ensure that renewal processes are streamlined and scalable, working with internal stakeholders to drive operational efficiency, compliance, and adherence to pricing strategies.
• Strategic Leadership: Own the development of the AMER renewal sales strategy, aligning with global objectives and ensuring that the team’s efforts support both customer retention and growth initiatives.

We’re looking for a teammate with:

Key Qualifications:

• 7+ years of experience in sales, customer success, or renewals, with at least 3 years in a leadership role owning a quota.
• Proven track record of driving GRR and exceeding renewal targets, par