Security Access Control and Alarm Technician

<div class="content-intro"><div> <div>&nbsp;</div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.&nbsp;</div> <div>&nbsp;</div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.&nbsp;</div> <div>&nbsp;</div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div>&nbsp;</div> </div></div><p>The Security Access Control and Alarm Technician will be the primary point of contact between the Physical and Technical Security Branch (PTSB) and the IT department, handling network requirements for new installations and documenting the specific needs of the PTSB. It will also manage passwords for non-Windows authenticated devices and assist with programming for new office locations. Exposure to tools and systems such as Software House CCURE 9000, American Dynamics, DMP systems, and ServiceNow will be highly beneficial. Experience in managing hardware and software updates, coordinating with vendors, and working with IT to resolve network-related issues will help you excel. The ability to work independently, adapt to early morning or after-hours schedules, and travel as needed will be essential for success in this dynamic and impactful position. &nbsp;</p> <p><strong>The Work</strong></p> <ul> <li>Support day‑to‑day operation of corporate access‑control and security hardware, including Istar panels, NVRs, cameras, and alarm panels.</li> <li>Perform hardware firmware updates and execute software updates such as critical patches, service packs, and version upgrades.</li> <li>Coordinate with IT teams to maintain system functionality during planned and unplanned network outages or infrastructure changes.</li> <li>Manage installation projects for security systems, ensuring work aligns with organizational best practices and established standards.</li> <li>Review, track, and resolve ServiceNow incident tickets related to hardware or system issues.</li> <li>Work closely with security vendors to schedule service calls, coordinate repairs, and manage procurement activities.</li> <li>Provide recommendations on operational procedures and evaluate emerging tech