Lead HCC Navigation Case Manager

Job Title: Lead HCC Navigation Case Manager

FLSA Status: Full Time - exempt
Reports to: Program Manager

Schedule: varies
Supervises: HHC Navigation Case Managers

Rate of Pay: $58,240 - $61,786.81 annually

Closing Date: 08/29/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function 

The Lead HCC Navigation Case Manager oversees a team of HCC Navigation Case Managers in various non-congregate shelters. Lead HCC Navigation directs a team of HCC Navigation Case Managers to fulfill their duties. Such duties may include assisting households in removing barriers to housing through initial and ongoing assessments, direct financial assistance, and referral pathways to ongoing support services. 

Each location is a 24/7 site that works with households through a trauma informed lens and with a Housing First approach. We are seeking a candidate who can work independently with limited supervision. Some weekends, holidays, or evening work hours may be required. 

Duties and Responsibilities

The Lead HCC Navigation Case Manager core activities will include: 

•  Provide direct leadership and management to the HCC Navigation Case Managers within the program.
•  Assist program leadership with any HR related issues including hiring, performance management, staff discipline, and conflict resolution in a timely manner.
•  Lead team by coordinating work assignments, workflows, and ensure regular team meetings.
•  Ensure coordination and integration of services with program operational team.
•  Provide team accountability for assigned HCC Navigation Case Managers.

Oversight of HCC Navigation Case Managers 

• Ensure Housing Navigator Case Managers are assigned an appropriate number of guests to their caseload.
• Ensure that all outreach attempts to program participants are being made in a timely manner by the assigned HCC Navigation Case Manager.
• Assisting HCC Navigation Case Managers with complex case management.
• Direct the team of Housing Navigator Case Managers to conduct thorough assessments to understand the individual needs, housing situation and barriers to stable housing. Specific assessments may include but are not limited to: Herth Hope Index, Self Sufficiency Matrix, and Coordinated Entry Assessment. Ensure that these assessments are done in a timely manner.
• Provide oversight of Housing Navigator Case Managers developing individualized housing plans, track progress and provide ongoing support and stabilization to clients and assist in complex cases and address any concerns.
• Ensure that client confidentiality and HIPAA protocols are being followed and maintained.

Professional Level Services: 

• Work with partners to coordinate services and ensure all case management activities are performed in compliance with the contract.
• Support the development, maintaining, monitoring, evaluation, and enforcement of policies and procedures within the HCC Navigation team.
• Ensure compliance standards are met by the HCC Navigation Case Management team.
• Mediate and resolve client grievances to ensure appropriate outcomes and consistency.
• Coordinate with leadership or partners to ensure that every guest has been outreached by the HCC Navigation Case Management team and the status of every guest.
• Ensure a high level of data quality in HMIS, WellSky, Coordinated Entry, holding HCC Navigation accountable for quality and accurate data entry.
• Attend, participate, and/or help f