Manager, Organ Donation Coordinators (REMOTE)

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 360 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

• The Manager, Organ Donation Coordinators or Manager, Organ Optimization is responsible for supervision, coaching and evaluation of performance for assigned team members. Through monthly rounding and individual development plans, the manager provides coaching and mentorship with each direct report and contributes to the department’s goals and strategies to increase and optimize organs available for transplantation. The Manager, Optimization will engage front-line staff to implement clinical management and organ allocation strategies designed to increase the number and quality of organs available for transplantation.

Supervision:

• Provides direct supervision and support to assigned team members (Donation Coordinators).
• Conducts monthly rounding meetings, ongoing performance feedback, goal setting and performance metrics, professional development, performance improvement plans and disciplinary processes as needed.
• Partners with Human Resources and Senior Director of Optimization to address all employee relations issues in accordance with NEDS policy, procedure and practice.
• Conducts real-time check-ins during clinical cases.
• Holds all team members accountable to the departmental and organizational goals.
• Ensures that staff adhere to all Standard Operating Procedures. Closely monitors team error and quality event data to address non-conformances in a timely and effective manner.
• Uses conflict resolution and negotiation skills to resolve issues that arise both within and across departments.
• Participates as a key team member in the selection, orientation, coaching, and professional development of team staff members. Develops and administers performance improvement plans and disciplinary actions as warranted and with input from Human Resources.

Administrative:

• Ensures optimal staffing on the clinical call schedule at all times. In collaboration with fellow managers, creates and distributes monthly call schedule at least 30 days in advance of the month.
• In collaboration with fellow managers, monitors and approves/denies staff BT requests as dictated by needs of clinical call schedule.
• Collaborates with Senior Director of Optimization to formulate agenda for and lead department meetings as assigned.
• Models culture of Continuous Quality Improvement and participates in NEDS committees to this end.
• Participates in committees as assigned by Senior Director of Optimization.
• May perform other activities or special projects as assigned by the Senior Director of Optimization or SVP, Organ Donation.

Training:

• Works in collaboration with the Sr. Director of Education and Development to ensure timely completion of trainings and to identify opportunities for professional development.
• Provides support as a trainer in DC, RRC or CDOC roles as requested by Senior Director of Optimization.

Clinical:

• Provides remote responses to referrals and cases in DC role as needed by clinical activity.
• Acts in role of Clinical Director on Call (CDOC) as needed by clinical activity.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:

• Interpersonal and Communication Skills: Excellent interpersonal skills including all forms of communication, active listening, consensus building and group facilitation. Ability to critically think, problem solve, and work productively both independently and as a team participant.
• Written communication: Written communication is the ability to effectively communicate with the written word. It can involve the use of proper grammar, spelling and punctuation. Additional