Assistant General Manager

The Assistant General Manager (AGM) is the second-level manager in our stores. The AM is responsible for managing the day-to-day shift operations of our restaurant, including the supervision of team members. In addition,

the AGM assists in taking inventory, ordering food and supplies, managing costs and delivering store performance that executes Shakey’s Fast, Friendly, Clean standards. The Assistant Manager reports to

the General Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The following responsibilities are representative of the AGM position. Other duties may be assigned.
• Monitors and supervises day-to-day restaurant and shift operations.
• Creates a team environment that delivers outstanding operations performance and guest service every day.
• Executes in-store promotional campaigns and participates in local marketing activities in the community.
• Trains and coaches shift leads and team members to drive the execution of Shakey’s "Fast, Friendly, Clean" culture and standards.
• Assists in restaurant hiring and management of staffing levels to ensure adequate coverage during all shifts and day parts.
• Consistently monitors restaurant operations to identify opportunities for improvement.
• Maintains a positive learning and training environment for all team members and delivers training on all work stations.
• Monitors team member performance and provides ongoing coaching, counseling and recognition feedback.
• Takes food, supply and merchandise inventories and places orders to restock.
• Creates store manager and team member work schedules and posts them on a timely basis.
• Ensures compliance with Shakey’s cash handling, safety/security and Team Member Handbook policies and procedures.
• Ensures safe and sanitary practices regarding all aspects food handling, preparation, serving and storage.
• Manages store operations to control inventory, food and beverage and labor expenses.
• Maintains a safe work environment and ensures adherence to all safety standards and procedures.
• Maintains compliance with all employment and labor laws.
• Manages restaurant operations to satisfactorily pass quarterly internal financial audits.
• Inspects food storage and preparation practices to maintain quality standards and comply with sanitation regulations.
• Investigates and resolves food quality and guest service complaints.
• Works in any work station when required to support efficient restaurant operations.
• Performs other duties and responsibilities as required or requested.

SUPERVISORY RESPONSIBILITES:

Assists in supervising the daily activities of 20 to 30 employees.

Carries out assistant supervisory responsibilities in accordance with the organization's policies and

applicable laws. Responsibilities include training employees; planning and assigning work; monitoring

performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES:

To perform the job successfully, an individual must demonstrate the following

competencies.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; uses resources effectively.

Problem Solving - Identifies and resolves problems in a timely manner.

Managing Customer Focus - Promotes customer focus; provides training in customer service delivery; monitors customer satisfaction.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; participates in meetings.

Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Change Management - Communicates changes effectively; prepares and supports those affected by change.

Performance Coaching - Gives performance feedback; motivates for increased results; recognizes contributions.

Delegation - Delegates work assignments; sets expectations and monitors delegated activities.

Managing People - Makes self available to staff; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats