Infrastructure Senior Engineer

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

Uses fundamental engineering concepts, practices, and procedures to analyze operational data/methods, identify performance improvement opportunities, and/or implement technology systems that meet business objectives. Responsible for overseeing the development, implementation, and maintenance of IT systems, applications, and networks. Ensure that all IT systems are running efficiently and effectively. Stays up-to-date with emerging trends and technologies in the IT industry and make recommendations for their adoption where appropriate. Manages cross-functional relationships required to execute product strategies and creates and maintains a plan that enables managers to lead their teams effectively.

Key Performance Indicators 

• System Uptime: Ensure systems are available and performing as expected.

• System Performance: Ensure the speed and responsiveness of systems meet business requirements.

• Innovation: Identify and implement new technologies and trends that improve the efficiency and effectiveness of systems.

Principal Duties and Responsibilities

• Oversees the development, implementation and maintenance of IT systems, applications and networks

• Collaborates with managers to create product plans that enable managers to lead their teams effectively

• Manages cross-functional relationships required to execute product strategies

• Participates on cross functional company project teams responsible for implementing technology. 

• Implements and supports all company technology standards to ensure reliable operations.

• Investigates anomalies/outages and determines steps to reproduce, root cause, and solutions options. 

• Applies technical standards, principles, theories, concepts and techniques to design products and systems. 

• Researches new technologies and/or monitors and evaluates existing technology for improvement opportunities to support technology life cycle. 

• Researches, analyzes, and effectively consolidates technical or engineering related information and presents for management review. 

• Monitors environment performance and provides all necessary reporting analysis. 

• Leads and contributes to project design and test reviews. 

• Attends relevant conferences/seminars to remain current on new and upcoming technology. 

CANDIDATE SUMMARY

Required Experience

• Technical Expertise: Experience in implementing and maintaining complex IT systems is required. Experience in multiple technical areas such as infrastructure, software development, security, and cloud technologies are also preferred.

• Leadership Experience: Experience providing technical leadership and mentorship to less senior engineers is required.

• Project Management Experience: Experience in working on technical projects from inception to completion is required.

• Communication Skills: Excellent communication skills, including the ability to communicate technical concepts to both technical and non-technical stakeholders, are required.

• Vendor Experience: Experience in working with IT vendors and service providers is preferred. Prepares accurate statements of work and financial justification analysis. 

• Budget Management Experience: Experience in assisting in the management of IT budgets to ensure that projects and initiatives are delivered within budget constraints is preferred.

• Industry Certifications: Relevant industry certifications are also preferred.

Required Leadership Traits and Characteristics

• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling