Facility Coordinator / General Maintenance Technician

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

As a Cross-Functional Facility Coordinator/Maintenance Technician, your role will involve supporting client operations, managing vendors for facility operations, conducting quality control site visits, and coordinating resolutions for specific requests. You will also assist the Facility Manager in delivering services such as customer/client services, financial management, facility maintenance, procurement, and supplier management. Building client relationships with key representatives to support corporate real estate goals is also a key aspect of this position.

What is your day to day?

Responsibilities include but are not limited to:

•  Cultivate and maintain a trusted working relationship with client representatives (JLL or external) and service providers.
•  Manage and coordinate with subcontracted and managed service suppliers to ensure services are delivered consistently with agreement terms. Be available to meet onsite as needed.
•  Ensure that all site management and operations practices adhere to company, MSA (Master Service Agreement) requirements, and client standards.
•  Read and understand the applicable Service Level Agreements to ensure compliance.
•  Conduct site inspections to evaluate vendor performance at client facilities. Additional travel may include on-site training, and team support.
•  Utilize JLL check inspections (QA) for Janitorial, Security and Landscaping purposes during site visits.
•  Acquire a comprehensive understanding of workflows, processes, and procedures related to service management.
•  Provide training, leadership and mentoring to other team members, assisting them in understanding work order workflows in Corrigo including specific account processes.
•  Proficiently handle work order management, including dispatching, tracking, and reviewing subcontractor invoices for work requests.
•  Demonstrate exceptional proactivity in providing support for client work and vendor work orders.
•  Assist in the coordination and scheduling of maintenance activities, ensuring timely execution of common processes.
•  Communicate and escalate issues to the appropriate parities (client, vendors, etc.) as needed.
•  Coordinate, support, and lead meetings with service providers and other stakeholders.
•  Achieve consistent superior performance in the management and execution of work orders.
•  Assist the operations team with tactical planning for goals and objectives.
•  Recommend continuous quality improvement practices to enhance service delivery.
•  Assist with budgetary requests, analysis, and operational reporting monthly and quarterly, as required.
•  Complete preventative maintenance for site assets and equipment in accordance with contract and job plan to ensure functioning of building systems, including mechanical electrical and HVAC.
•  Establish and maintain a safety-first culture by promoting and driving safe work practices.
•  Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.
•  Able to perform minor to moderately complex facility maintenance duties such as troubleshoot, minor electrical, plumbing, Preventative Maintenance and other minor reactive repairs as needed.
•  Oversee the operation and maintenance of critical building systems, such as fire  protection, security, and all other building related systems.
•   Work with regional manager to deliver quality service and continuous improvement to advance the quality-of-service.

Sound like you? To apply you need to have:

•  Experience working within CMMS/Work Order systems, Corrigo is a plus.
•  Self-motivated, confident, energetic, and flexible.
•  Superior customer