Senior Supervisor

• Ensure concession locations are properly set up for game/event day, including cleanliness, inventory par levels and working equipment. 

• Supervise and lead a team and volunteers responsible for executing daily and event day operations. 

• Uphold and enforce guest service, operational excellence and safety standards through pre & post shift meetings, training sessions (in groups and one on one), observation, and conduct corrective action follow-up. 

• Be visible, approachable and a team leader, leading by example and provide coaching & training while assisting teams in finalizing all tasks. 

• Maintain positive customer relations by setting an example for our staff and volunteers by modeling the LEGENDS Way. 

• Ensuring operational consistency throughout the venue focusing on the details that showcase our next level of service such as displays, signage, equipment placement, uniform expectations, etc. 

• Foster an environment that delivers excellent food and beverage service, while maximizing guest satisfaction and expectations. 

• Utilize Clover Manager to analyze and review units sold recaps to prepare and place orders for the following event.  

• Utilize Clover Manager to project kitchen production details by reviewing location sales by menu item. 

• Assist Concession Managers in conducting operational training and be an extra set of eyes, an extra layer of supervision and support for all team members. 

• Create weekly and event day schedules; use ABI to track employee labor. 

• Respond to customer complaints in an efficient and positive manner aiming for immediate resolution. 

• Maintain labor and operating costs while working with budget guidelines provided.  

• Ensure compliance with federal, state, and local regulations and Legends’ policies regarding food safety and alcohol service.  

Perform other related duties, tasks and responsibilities as required.