Quality Engineer I

Description

Position Overview:

Under the direction of the HQ Quality Manager, the quality engineer I is responsible for examining components from product field returns, exanimating problems at customer sites, participating in cross functional research projects to improve product quality, data collection and analysis, and evaluating/utilizing quality systems and tools to be used by the global organization. This position will work with QA, R&D, strategic business units (SBUs), and our overseas manufacturing facilities to help implement improvements and to support reporting the root cause of field issues.

Responsibilities:

Quality Engineering:

· Perform root-cause analysis and implement corrective action for product, process, and customer complaint-related concerns or issues

· Assist the quality manager in maintaining the quality management system

· Occasional travel to customer sites to determine the root cause of reported issues and provide a solution, satisfying the customer

· Work with QA, R&D, SBUs and overseas manufacturing to support the implementation of improvements and monitor the success

· Utilize the basic tools of Six Sigma and principles of continuous improvement to solve problems and analyze data

· Host early warning meetings that connect the design & manufacture stage to product installation & customer service stage, and provide feedback to improve the product or other processes as needed

· Give feedback on the troubleshooting guides for different products as needed 

· Collect and analyze data from available databases to monitor product quality and manage improvement plans

· Improve current work processes and assist others when necessary

Travel and Communication:

· Travel to customer sites (both domestic & international) Up to once a month

· Communicate with individuals both domestic and overseas during non-business hours

Maintain Work Practices:

· Maintain work area to 5S standards as posted in work area

· Promote a positive team atmosphere with coworkers

Marginal Job Functions:

· Other projects as assigned

Requirements

Education:

· Bachelor's degree or above in a field related to data analysis, engineering, or other related areas

Experience:

· 2 years quality related experience preferred

· Experience working with SAP, CRM and other similar ERP systems

· Experience working with technical support, quality departments, and R&D to troubleshoot and document issues

· A quality-related ASQ certification (a plus) 

· Experience with product testing, root cause analysis and problem-solving (a plus)

· Experience working with overseas manufacturing facilities (a plus)

Other Requirements:

· Thorough working knowledge of Microsoft office products; Word, Excel, and Outlook in particular

· Ability and willingness to travel both internationally and domestically

· Excellent written and verbal communication skills – technical writing experience a plus

· Excellent organizational skills – data analysis experience a plus

· Ability to work well with numerous diverse groups and individuals

· Ability to manage tasks to completion and participate in teams to solve issues

· Ability to operate effectively in an ambiguous and often changing environment

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs

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