Regional Quality Manager

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Houston 

State: Texas

Regional Quality Manager 

 

SUMMARY: The Regional Quality Manager is a member of the Corporate Quality and Compliance team, responsible for successful management, oversight, and support of quality performance and activities across multiple offices within the assigned Region. This role is expected to oversee implementations necessary to ensure inspection, laboratory, and customer service provided by CTD offices are in accordance with business needs of the Division and in conformance with the Company and Division’s Quality Management System (QMS). When not on-site or travelling for business needs, the RQM may have the flexibility to work from a home office.

 

ESSENTIAL DUTIES AND RESPSONSIBILITIES include the following. Other duties may be designated based on the business requirements.

• Provide leadership and support to assigned Region, to satisfy and exceed Company, customer, industry and regulatory standards and requirements critical to success and excellence in business.
• Accountable for quality performance of assigned Region including KPIs related to Statistical Quality Control, Proficiency Testing Programs, Internal/External Audits, Corrective Action, Laboratory and Inspection Training and Competency, and Regulatory Compliance.
• Key point of contact for escalation of quality-related issues which cannot be addressed at the local level.
• Assist in and/or conduct root cause analysis/investigations to resolve complaints, discrepancies, nonconformances or other concerns with corrective actions that are efficient, impactful, and sustainable.
• Review existing operations and processes for risks and opportunities, contributing to the continuous improvement and maintenance of the QMS and business overall.
• Collaborate with regional and zone quality peers to harmonize best practices across the organization, as applicable.
• Champion organizational continuous improvement through company frameworks (e.g. Excellence@BV, Lean4Labs)
• Conceptualize and develop quality training programs/modules and deliver training as required.
• Perform, support, and participate in internal/external audits within Region or as otherwise assigned.
• Promote and support the application and implementation of systems and processes (e.g. QMS, Job Management System, Laboratory Information Management System) to improve quality, service, customer engagement, and process management.
• Remain aware of developments related to quality, industry, and/or business within the Region and identify risks and opportunities proactively.
• Ensure laboratory, inspection, and customer service staff are kept current with updates respective to above programs and ensure changes are incorporated into the QMS as applicable.
• Represent Bureau Veritas by appearance and conduct at all times.
• Carry out the above responsibilities, and all others that may be assigned, in a manner demonstrating support for and adherence to the Company’s Ethics Policy, Quality Management System policies and Procedures, Health Safety Security and Environmental Management System policies and procedures, Vision and Strategy, and exercise good judgment, common sense, and diplomacy in so doing.

 

SUPERVISORY RESPONSIBILITIES: Indirectly supervi