Senior Director, Medical Affairs Office

Min

USD $88.97/Hr.

Max

USD $142.34/Hr.

Overview

The Senior Director, Medical Affairs Office (MAO) provides leadership for the design, implementation, and ongoing operations of the enterprise Medical Affairs Office. This role serves as the central authority for physician and advanced practice provider (APP) governance, credentialing, and performance oversight, ensuring consistency, compliance, and alignment across Memorial Health.

 

The Senior Director, Medical Affairs Office leads the MAO as the “single source of truth” for physician and APP matters system-wide, partnering closely with executive leadership, physician leaders, and cross-functional teams to drive clinical excellence, regulatory compliance, and provider alignment.

Qualifications

Education:

• Master’s degree in Healthcare Administration, Business Administration, or related field required

 

Licensure/Certification/Registry:

• Lean Six Sigma Green belt preferred

 

Experience:

• 10+ years of progressive leadership in medical staff affairs, credentialing, or clinical enterprise operations
• Demonstrated experience leading enterprise-level governance
• Experience with accreditation (Joint Commission, NCQA) and regulatory environments

 

Other Knowledge/Skills/Abilities:

• Achievement Orientation: Possesses a concern for surpassing a standard of excellence, either by striving for improvement of one’s own performance, outperforming others, or by setting goals to achieve something that has not been previously done.
• Analytical Thinking: Ability to understand a situation, issues or problem by breaking it into smaller pieces, or tracking its implications in a step-by-step way.  
• Change Leadership: Ability to energize stakeholders and sustain their commitment to changes in approaches, processes, and strategies.
• Innovative Thinking: Ability to apply complex concepts, develop creative solutions, or adapt previous solutions in new ways for breakthrough thinking in the field.
• Organization Awareness: Ability to understand and learn the formal and informal decision-making structures and power relationships in an organization or industry, including the ability to identify who the real decision makers are and the individuals who can influence them, and to predict how new events will affect individuals and groups within the organization.  Advanced knowledge of the healthcare delivery system, including regulations, trends, policies and procedures.
• Relationship and Network Development: Ability to establish, build and sustain professional contacts for the purpose of building networks of people with similar goals that support similar interests

 

Responsibilities

1. MAO Strategy, Design & Execution

Lead development and operationalization of the Medical Affairs Office aligned to the Physician Enterprise model. Translate MAO charter, governance, and operating model into execution (policies, workflows, decision rights). Partner with executive leadership to align MAO strategy with enterprise clinical and operational priorities. Serve as primary liaison to external partners supporting MAO design and implementation.

 

2. Medical Staff Governance & Enterprise Oversight

Support coordinated governance for all physicians and APPs across Memorial Health (employed and partnered). Support enterprise-level physician governance councils and committee structures. Ensure consistent application of Medical Staff bylaws, policies, and governance frameworks.

 

3. Credentialing, Privileging & CVO Oversight

Oversee enterprise credentialing and privileging (initial appointment, reappointment, and privileges). Lead development and implementation of a Central Verification Office (CVO) model. Standardize credentialing processes, SLAs, and performance metrics across the enterprise. Ensure audit readiness and regulatory compliance.

 

4. Provider Performance, Quality & Peer Review

Oversee enterprise OPPE and FPPE programs for physician and APP performance evaluation. Lead development and execution of structured peer review frameworks and case management processes. Ensure enterprise quality scorecards are developed and utilized across all clinicians. Partner with clinical and quality leaders to align provider performance with system priorities.

 

5. Physician & APP Lifecycle (Non-Employment Scope)

Oversee non-clinical aspects of provider lifecycle including: Medical director contracts. On-call c