Senior Product Designer - Video Verification & Emergency Response

At Noonlight our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, lifestyle, and commercial security products in the market.

Today, our fastest growing API and service is used for video verification and false alarm filtering, and with the help of live Noonlight agents, processes more than 10K events per day.

We are looking for an experienced designer to craft our video verification and emergency response dashboards. As a Sr. Product Designer, you will be responsible for talking with customers, monitoring agents, and first responders, gathering insights, influencing Noonlight’s product roadmap, advocating for simplicity, and continuously improving our video verification and emergency response efficacy and speed.

What Excites You:

• Distilling complex data into easy-to-use tools and dashboards
• AI training and computer vision technology
• Taking ownership of products and features
• Disrupting the traditional security and professional monitoring industry
• Saving people in real life emergencies

What Excites Us:

• Willingness to test, learn, and improve in quick cycles
• Passion for helping people
• Strong sense of ownership, work ethic and self-motivation
• Exceptional problem solving/analytical skills
• Experience leading design projects from start to finish, including working with product managers and engineers to proactively identify potential barriers

What can you do for Noonlight?

• Be flexible: Excel in ambiguity, and demonstrate an eagerness to iterate on ideas based on feedback from customers and stakeholders. Your team meets every morning and runs rapid experiments throughout the week (often 1 per day!)
• Be hands on: Use the products yourself, frequently. Emulate the behaviors of agents who handle hundreds of events per day. You will be asked to streamline complex, high volume, high risk product experiences.
• Be an advocate: Interview Noonlight agents, end customers, and first responders. Develop a continuous and deep understanding of how Noonlight agents use Noonlight’s dashboards. Share insights with your team and advocate for end users - your work will directly impact how people receive help during real-life emergencies.
• Be a perfectionist: Design and maintain simple, high-quality dashboard experiences, while co-developing a design system to be used across Noonlight’s platform.
• Bring your ideas! We want our designers to deliver insights, push the team’s thinking, push their own thinking, and help us disrupt the security industry.

Requirements: 

• Bachelor’s in related field or equivalent professional experience
• 5+ years experience designing frequent-use tools, dashboards and E2E experiences
• Online portfolio showcasing video players, dashboards, design systems, or API-related work
• Experience with standard design tools like Adobe XD, Figma, Sketch, Keynote, and/or prototyping tools
• Experience leading UX customer interviews
• Ability to think at a high level about product strategy, principles, and vision, while demonstrating curiosity and a real passion for crafting amazing experiences

Nice-to-haves:

• Ability to translate your designs from pixels to code, or at least have some basic coding experience
• Experience designing tools for live agents and/or monitoring operations

Company Information

Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform — partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight’s technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired by Alarm.com, furthering its vision of automatic safety. It continues to operate as an independent business, with the elite knowledge, benefits, and backing of Alarm.com.

For more information please visit www.noonlight.com or www.alarm.com.

Company Benefits 

Alarm.com offers competitive pay and benefits including a wide choice of he