JOB DESCRIPTION

Job Title:Ticket Operations Specialist

Department:Ticket Operations

Reports To:Director, Ticket & Event Services

Status:Full-Time, Non-Exempt

Primary Objective: Work in conjunction with Ticket Operations Managers and Directors to support high-level club ticketing initiatives and business strategies, ensuring implementation of best practices for consistent policies, procedures, programs and communication across all ticketing platforms. 

Essential Functions:

• Assist in creating all aspects of events using Ticketmaster software, both in Host and Archtics, including building the event, set price codes, inventory allocation and testing.
• Assist in generating requested data and reporting
• Serve as an expert to all stakeholders on ticket office policies and procedures.
• Assist Ticket Sales department with processing of Season Tickets, Groups and Suite Sales in a fast-paced, high-volume environment.
• Receive inbound phone calls and e-mails. Resolve customer inquiries, effectively communicating solutions in a professional and timely manner.
• Assist Manager of Ticket Operations with gameday duties that may include supervision of event staff and coordinators, assisting with customer service issues and addressing any ticketing specific issues around the ballpark
• Troubleshoot Ticketmaster Account Manager, the MLB Ballpark App and other fan-facing software.
• Test and integrate new developments in technology with current processes.
• Using Microsoft Dynamics 365 CRM and Archtics ticketing system, maintain electronic records of all customer interactions. Demonstrate the ability to navigate and successfully use all job-related systems.
• Build unique ticket offers and price codes to provide seamless ticket purchase for customers.
• Integrate and test new technology developments into current processes.
• Support high-level club initiatives and business strategies and make actionable and insightful recommendations for new products and enhancements.
• Always represent the organization in a positive and professional manner.
• Will perform other duties as assigned.

Education and Experience:

• College graduate from a four-year college/university with a desire to learn and achieve in a highly competitive environment. Equivalent, relevant work experience may be considered in lieu of formal education, if approved by management.
• Minimum of two (2) years’ experience working with Ticketmaster programs (Archtics, TM1, Host, and Account Manager), preferably in major league sports or a large-scale entertainment venue.
• At least two (2) years’ experience in a supervisor or management role preferred.
   

Competencies, Knowledge, Skills and Abilities (KSA’s):

•          Authentic and A