Lead Content Writer

Who We Are

Simpplr delivers exceptional AI-powered employee experiences at scale. It is the only platform that unifies employee engagement, enablement, and self-service to provide every employee with a seamless and personalized experience so they can do their best work from anywhere. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish.

Trusted by more than 700+ leading brands, including Penske, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

We are proud to share that Simpplr has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions with the highest position for Ability to Execute. We believe this recognition reflects our unwavering focus on combining operational excellence with forward-looking innovation.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

Simpplr is looking for a talented cross-functional Content Writer to join our Product Team. As the Content Writer, you will create compelling content for a wide variety of platforms, including our customer-facing knowledge base, in-app messaging, onboarding materials, release notes, and success stories. Day to day, you will manage multiple projects at a time while collaborating closely with our Product Managers, Designers, and Engineers. 

A successful candidate is detail-oriented, committed to meeting tight deadlines, and passionate about crafting clear, concise, and user-friendly experiences. We are looking for a natural storyteller with a high level of creativity, who also has the ability to deeply understand our product and our customers' needs.

Your Job Responsibilities

What you will be doing:

• Collaborate closely with Product Managers, Designers, and Engineers within the Product team to create engaging and effective user-centered content.
• Develop and create content for various platforms, including but not limited to, in-app messaging, onboarding materials, release notes, success stories, and customer-facing knowledge base articles.
• Organize and write supporting documentation for product features and releases.
• Conduct user research to understand customer needs and pain points, and translate those insights into compelling and informative content.
• Ensure content is consistent, accurate, and easy to understand across all platforms and media.
• Stay up-to-date on industry best practices for user experience (UX) writing and content strategy.
• Adhere to Simpplr's brand guidelines and style standards.

Your Skillset

What makes you a great fit for the team:

• A passion for creating amazing and innovative content and enablement experiences. You understand the importance of solving real pain points for our customers while driving concrete metrics and business outcomes, and you know how to find the right balance.
• A data-driven approach. You use data and research to inform your decisions and are able to assess the impact of your content strategy with both quantitative and qualitative data.
• The ability to thrive in a fast-paced environment. You're comfortable operating in situations with ambiguity and can adapt quickly to changing priorities.
• A strong user-centric focus. You bring empathy and a deep understanding of user needs to every piece of content you create.
• Excellent collaboration and communication skills. You have a track record of driving cross-functional alignment and storytelling, and you have experience partnering with Product to translate long-term product vision and strategy into enablement material.
• A growth mindset. You're excited to work in a positive, supportive environment and collaborate as part of a high-caliber, cross-functional team that helps you grow.
• Bonus points if you have: 
  • Experience in the B2B, HR, or Productivity space.
  • Worked with communication systems for knowledge workers.
• Preference will be given to candidates with:
  • A strong writing portfolio.
  • Proven experience in creating engaging and effective user-centered content.

Our job titles may span more than one career level. The starting base pay for this role is between $100k - $150k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and m