Senior Client Services Specialist

UL Solutions is seeking a Senior Client Services Specialist to join our team in Canton, MA. This hybrid role requires working on-site three days per week. In this role, you will manage and coordinate client accounts, ensuring deadlines are met, internal and external communication channels remain open, and processes for handling work and generating technical reports are optimized. Working under general direction and established policies, you will interact with UL team members and clients to ensure smooth operations and client satisfaction.

• Organizes and coordinates assigned client account work in a timely and profitable manner. Ensures that assigned accounts are on track at all times providing regular updates to the client. Proactively obtains status updates for ongoing projects. Offers proactive solutions to the client when informing them of an issue
• Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
• Participate and lead internal and external client calls for updates & lead generations
• Prepare client quote and proposals as required
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally
• Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs
• Provide technical consulting services to clients through coordination with internal technical team
• Collaborate with internal cross-functional teams to drive successful project outcomes.
• Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

#LI-BW1 #LI-Hybrid

• General degree or equivalent, plus generally five years of Customer Service and/or Program Management experience.
• Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
• Working knowledge of Microsoft Office Suite and other company Software programs (i.e., LIMS, Advantage, Service Cloud etc.).
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.