VP, Revenue Operations

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,800+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Are you a visionary leader, passionate about revolutionizing global revenue operations in a dynamic environment? Flywire is seeking a strategic and hands-on senior leader to drive and orchestrate our entire revenue generation lifecycle, from initial awareness to sustained customer expansion and retention. This is not just a leadership role; it's an opportunity to help shape the future of a rapidly growing company.

Your Impact:

You will be the driving force behind our sales, marketing and customer success engine, leading a team responsible for mission-critical programs across:

• Marketing & Sales Operations: Streamlining processes, optimizing lead generation, and driving sales efficiency to achieve our pipeline, ARR, revenue growth and retention goals 
• Proposals & Deal Management: Architecting compelling proposals and optimizing deal flow to accelerate revenue.
• Go-to-Market Readiness & Effectiveness: Equipping our teams with the tools, training, and insights they need to succeed
• Sales Commission & Incentive Strategies: Designing and implementing performance-driven incentive programs
• Go-to-Market Technology: Partnering with our Systems team, you’ll own our tech stack vision and roadmap (Gong, Marketo, etc.), ensuring seamless integration into our CRM, and driving innovation

You'll be a key strategic partner, collaborating directly with Sales, Customer Success, Marketing, Business Operations, and Finance to define strategy, implement performance metrics, and drive alignment across all revenue-generating functions.

Why Flywire?

• Strategic Influence: You'll play a pivotal role in shaping Flywire's global growth strategy.
• Transformative Leadership: You'll lead a high-performing team and drive significant operational improvements.
• Innovation & Impact: You'll have the opportunity to build and implement cutting-edge RevOps solutions.
• Global Reach: You'll impact revenue generation across diverse verticals worldwide.
• Dynamic Environment: You'll thrive in a fast-paced, collaborative, and innovative culture.

Key Responsibilities:

• Strategic Partnership: Collaborate with global sales and senior leadership to achieve growth objectives (pipeline, sales ramp, LTV/CAC, ARR, marketing effectiveness and more!) and drive GTM alignment 
• Operational Excellence: Lead all aspects of sales and marketing operations, optimizing processes and technology
• Performance Management: Establish and maintain rigorous operating cadence, ensuring accurate forecasting and pipeline management across Flywire's global sales and vertical teams
• Revenue Innovation: Propose and execute new processes, sales incentives, metrics to help us grow and scale across all verticals 
• Tech Stack Vision & Ownership: Partner with Systems teams to evaluate, scope, and implement CRM/GTM tech stack enhancements.
• Data-Driven Insights: Define key metrics, build performance dashboards, and drive data-informed decisions.
• Change Management: Lead process improvements and drive operational efficiencies across GTM organizations.
• Executive Support: Support executive deliverables, including Board Reviews and strategic plann