Senior Product Operations Manager (f/m/d)

<h2>About the Opportunity</h2> <p>As a Senior Product Operations Manager (f/m/d), you’ll work at the intersection of people, process, and product. Embedded within the product team—partnering closely with Product Managers, Designers, and Researchers and cross functional teams—you’ll lead initiatives that improve the way we plan, build, and deliver. You’ll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision-making.</p> <h2>What to Expect</h2> <ul> <li><strong>Drive Operational Excellence</strong>: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work.</li> <li><strong>Program Execution</strong>: Lead the planning and change management  of complex product operations initiatives, ensuring alignment with company objectives and timely execution.</li> <li><strong>Tooling &amp; Automation</strong>: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort.</li> <li><strong>Reporting &amp; Metrics</strong>: Analyze reports to gain insights and  work with Business Analysts on improvement initiatives.</li> <li><strong>Risk &amp; Dependency Management</strong>: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams.</li> <li><strong>Training &amp; Enablement</strong>: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently.</li> <li><strong>Cross-Functional Communication</strong>: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams.</li> <li><strong>Product Advocacy</strong>: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration.</li> <li><strong>Global Collaboration</strong>: Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts.</li> </ul> <h2>What you need to be successful</h2> <ul> <li>5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company.</li> <li>Proven track record of leading and scaling operational processes in cross-functional product organizations.</li> <li>Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets).</li> <li>Strong analytical skills with the ability to define and track operational KPIs.</li> <li>A systems-thinker with strong organizational skills, strategic mindset, and attention to detail.</li> <li>Excellent communication and stakeholder management skills; able to influence across all levels of the company.</li> <li>Experience working in or with globally distributed teams.</li> <li>Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.</li> </ul> <h2>What's in it for you?</h2> <ul> <li>Join an ambitious tech company reshaping the way people build digital experiences</li> <li>Full-time employees receive Stock Options for the opportunity to share in the success of our company</li> <li>Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.</li> <li>We value<strong> Work-Life balance </strong>and<strong> You Time</strong>!<strong> </strong>A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days</li> <li>Time off to care for and focus on your growing family </li> <li>Use your personal annual education budget to improve your skills and grow in your career</li> <li>Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties </li> <li>An annual wellbeing stipend to care for your physical, financial, or emotional health</li> <li>A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.</li> <li>New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.</li> </ul> <p>#LI-Remote #LI-AT1</p><h2><strong>Who are we?</strong></h2> <p>Contentful is a leading <strong>digital experience platform</strong> that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native <strong>AI</strong> capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than <strong>700 people</strong> from more than <strong>70 nations</strong> contr