Capacity Procurement Executive II - After Hours

Capacity Procurement Executive – After-hours is responsible for managing customer freight coverage and carrier relationships during non-standard business hours. This role includes monitoring active shipments, sourcing and recovering capacity, managing service exceptions, and ensuring pickup, transit, and on-time delivery while providing consistent after-hours operational support.

This position operates on a variable schedule designed to maintain a consistent 40‑hour workweek. The standard shift for this role is Monday through Friday, 2:00 p.m. – 11:00 a.m. (Arizona Time, MST). The position also requires rotating weekend coverage every other week, with shifts scheduled on Saturday and Sunday from 8:00 a.m. – 5:00 p.m.

To avoid extended work periods and ensure appropriate rest time, employees will receive one weekday off during the pay week. This results in a balanced two‑week rotation that alternates between:

Week 1: Weekend coverage; with one weekday off (40 total hours)

Week 2: No weekend coverage; with one weekday off (40 total hours)

Schedules may be subject to change based on business needs, staffing levels, and departmental requirements.

Capacity Procurement Executive – After-hours responsibilities and essential job functions include, but are not limited to the following:

• Provide after-hours support for urgent customer, carrier, and internal team inquiries.

• Serve as an after-hours point of contact for customers regarding load updates and capacity availability.

• Cover open and uncovered loads during nights and weekends using approved carrier networks and load boards to match customer needs with available capacity.

• Negotiate rates with partner carriers to recover, secure, and cover available or at-risk loads while maintaining profitability.

• Dispatch carriers and properly update loads within the transportation management system.

• Ensure customer freight is covered during after-hours operations by managing pickup, transit, and on-time delivery; Monitor active loads and perform continuous track and trace to identify service risks, delays, and potential failures.

• Maintain frequent communication with partner carriers to confirm shipment status, location updates, and delivery expectations.

• Consistently take ownership of shipment exceptions and resolve issues constructively, efficiently, and with urgency.

• Recover disrupted, delayed, or failed loads through proactive carrier sourcing and contingency planning.

• Escalate critical service failures, missed appointments, capacity risks, and unresolved issues to the on-call manager.

• Maintain ongoing communication with carriers, appropriate stakeholders and internal business partners to ensure visibility and alignment during after-hour operations.

• Ensure seamless next‑day continuity by proactively communicating activities, ETAs, delays, and service issues to Operations, Sales, and Dispatch teams; provide accurate documentation and detailed notation is to support escalation and resolution efforts.

• Regular and reliable attendance, with or without reasonable accommodation, is an essential function of this position and is crucial for maintaining workflow and productivity.

• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities:

• High School Diploma or GED; Bachelor’s Degree in Business with emphasis in Supply Chain, Sales, Marketing, or International Business preferred.

• 1+ years of relevant working experience in capacity procurement, dispatch, track and trace, or after-hours logistics operations.

• Previous experience with transportation management systems (TMS) and load boards; McLeod preferred.