District Leader, RX (Santa Cruz/San Jose CA)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The District Leader, Rx plays a critical role in cultivating a culture of clinical and business excellence in retail pharmacies across their market. With clinical and business oversight of up to 18 retail pharmacies and an average team headcount of 200 reports, the District Leader, Rx has ultimate responsibility for patient safety and business success in their market. An inspiring coach and leader of people, the District Leader, Rx is focused on building and developing a team of Pharmacy Managers who grow the business through their consistent delivery of unparalleled care and patient connection. Specifically, the District Leader, Rx partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving healthcare ecosystem, and launch new products, programs, and services to keep our communities healthy. A licensed Pharmacist themselves, the District Leader, Rx brings deep knowledge of pharmacy workflow and clinical programs to help their teams identify and address performance opportunities, grow the top-line through the delivery of clinical services, and abide by all legal and regulatory guidelines with safety of our colleagues and patients top of mind. A model for all CVS Retail Pharmacists and Technicians, the District Leader, Rx also lives our Heart At Work behaviors, and sets the bar for Pharmacy Managers by their examples.

To enable sustainable market success, the District Leader, Rx is specifically responsible to:
-Cultivate and maintain a healthy Pharmacist talent pipeline, including overseeing the development of interns, recruitment of new grads, and career progression for float and staff Pharmacists to maintain a strong Pharmacy Manager bench
-Set the District talent agenda for hourly colleagues (i.e. Technicians), including oversight to ensure an appropriate staffing pipeline, District-level succession planning for key roles (e.g. Tech Plus and Tech Team Leader), and partnering with front store field leadership to cultivate cross-trained colleagues and total-store staffing where appropriate
-Set and communicate District priorities, based on Corporate and Regional direction; ensure Pharmacy Managers understand the "why" behind new initiatives and are able to engage their teams to embrace change
-Conduct regular formal and informal check-ins with all Pharmacy Managers to track progress against business and developmental goals
-Improve District-level pharmacy performance measures (e.g. workflow, service, inventory management, patient care, etc.) by coaching Pharmacy Managers to identify and address root-cause barriers to success
-Oversee patient safety and provide regulatory oversight; ensure the highest level of integrity when it comes to reporting and investigating patient safety and/or drug loss incidents
-Grow the business through active pursuit and engagement with acquisitions, file buys, new stores, and remodels

What you will do

• People Leadership & Development
  • Cultivate the market’s Pharmacist talent pipeline, including ultimate oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers
  • Manage District succession plans and promote District-level staffing of pharmacies
  • Oversee the consistent delivery and completion of all colleague training programs
  • Oversee the appropriate staffing, scheduling, and timely and correct payment of all market Pharmacists
  • Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels
  • Identify, mentor, and develop future District Leadership talent
  • Deliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed
• Business / Financial Planning
  • Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, scripts-to-budget, inventory management, payroll management, asset protection