Director, Corporate Communications

We are looking for a Director of Corporate Communications to own the strategy and execution of Five9's communications across three audiences — the press and external market, our customers, and the broader public. Reporting to the Senior Director, Corporate Marketing, this leader sets the company's external communications approach end to end: the corporate narrative, the media and public relations motion, executive and thought-leadership communications, corporate social media, and the corporate and crisis communications that reach customers when news breaks. 

This is a function-leader role, not a single-channel one. The Director will personally lead the external motion - media relations, executive voice, and the corporate narrative - while directing the social media and customer communications functions beneath them. Social media comes with an established team member already in seat, with room to grow the team as customer corporate and crisis communications formalize over time. 

The right candidate is a communicator with judgment, not just output. They can write the press statement, brief the executive, and steady the room during an incident and they know which of those a given moment calls for. They partner with Marketing, the Customer and Support organizations, People, Legal, and the executive team to make sure that what Five9 says is accurate, consistent, and lands the same way whether it is read by a reporter, a customer, or the broader public. 

Two boundaries are worth naming up front. Industry Analyst Relations sits with Product Marketing at Five9, given how product-centric the CX analyst community is, and remains there. Investor Relations sits with Finance. This role owns the corporate voice to press, customers, and the public and partners closely with both of those functions rather than absorbing them. 

Key Responsibilities 

Communications Strategy & Corporate Narrative

• Own the Five9 corporate narrative the through-line that connects what we tell the market, our customers, and the public, so the company speaks with one voice across every audience. 
• Set the annual communications strategy and calendar - aligning announcements, executive moments, and milestones with the company's GTM and brand priorities. 
• Keep Five9's messaging consistent across audiences - so corporate news, product news, and the company's Al story is framed the same way wherever they appear. 

Media & Executive Communications 

• Lead the media and public relations motion - press strategy, media relationships, announcements, press materials, and the agency relationship where one is in place. 
• Drive executive and thought-leadership communications - developing the voice, messaging, and platform for Five9 executives across earned media, speaking, and owned channels. 
• Build and protect Five9's share of voice in the CX and Al conversation – proactively, not just reactively, and measured against clear coverage and reputation goals. 
• Manage inbound press and media inquiries - serving as a trusted, fast, on- message point of contact for the company. 

Social Media Communications 

• Own Five9's corporate social media presence the strategy, voice, and calendar across the company's owned channels, so the brand shows up consistently and on-message wherever the conversation happens. 
• Turn corporate news and earned media into social moments - -amplifying announcements, executive visibility, and the company's Al story to extend reach and shape reputation. 
• Run social listening and real-time response monitoring the conversation, surfacing risks and opportunities early, and owning the social dimension of any issue or crisis in partnership with the crisis motion. 
• Measure social against reach and reputation goals — tying activity to share of voice, engagement quality, and corporate reputation outcomes rather than vanity follower counts. 

Customer Corporate Communications 

• Own corporate communications to customers - the communication of company news, leadership changes, and material corporate developments, distinct from custo