Description

This position is available to be filled at any Huntington corporate office location.

Director, Digital and Operations Transformation & Initiatives

Huntington is accelerating a client‑centric digital transformation across the Consumer Bank. Digital is a core enabler of our growth strategy powering modern, intuitive, and data‑driven experiences for our clients and colleagues.

We are seeking a strategic, execution‑driven Director of Digital and Operations Transformation to lead key strategic initiatives and processes that modernize business processes, digitize operations and translate strategic intent into scalable execution.

Operating at the intersection of strategy, operations, and technology, this role partners closely with executive leadership and a diverse set of stakeholders to break down barriers and complexity to deliver outcomes and continuous improvement.

Role Overview
Provide senior-level, strategic thought leadership and program management to align stakeholders and workstreams, oversee vendor selection, run governance, and coordinate change management for enterprise/complex Digital initiatives including Digital Reengineering.  Support end-to-end efforts including consulting engagements and the transition into execution. This role facilitates planning, execution readiness, and transparent reporting.  This role will also own operational processes supporting Digital Execution work in process ensuring digital work moves through the pipeline effectively and efficiently monitoring work in process reports and implementing actions to improve cycle time and throughput (velocity, throughput, flow efficiency, burndown, etc.)

Key Responsibilities:

• Lead the design and execution of multi-year digital and process transformation roadmaps aligned to digital strategy and growth objectives
• Identify, prioritize, and scale digital initiatives that improve speed, quality, cost and customer experience.
• Lead creation of an executable plan and launch initial delivery waves with clear roles, cadence, and reporting.
• Coordinate the integrated plan (milestones, dependencies, phase gates) across RFP deliverables and follow-on execution, surface tradeoffs for leadership decision.
• Maintain RAID and dependency logs, drive mitigation and issue resolution.
• Coordinate portfolio sequencing and resourcing assumptions; support mobilization and wave planning (including “no regrets” stop/start).
• Lead program communications (status, steering readouts, decision memos).
• Coordinate change management (stakeholder mapping, impacts, comms, readiness/adoption risks, knowledge transfer).
• Establish governance, align workstreams, and drive on-time delivery of agreed consulting outputs.
• Run governance (cadence, forums, materials, decisions captured, escalations) to keep leaders aligned across workstreams.
• Establish and run/lead Digital Work in Process governance structure monitoring/controlling digital workflow to drive improved digital execution metrics (velocity, throughput, flow efficiency, burndown, etc.)

Required Qualifications

• At least 7 years leading complex, cross-functional digital/technology programs.
• Bachelor’s degree

Preferred Qualifications

• Strong governance and multi-workstream planning (milestones, dependencies, phase gates).
• Experience coordinating change management (impacts, communications, readiness/adoption).
• Fluency with modern delivery ways of working (Agile/lean) and product environments.
• Executive-level communication and facilitation skills
• Experience in financial services and/or regulated environments (risk/compliance, model governance, vendor management considerations).
• Experience supporting digital channel transformation (mobile/web), customer journey modernization, and/or contact center and branch enablement.
• Exposure to data/analytics and MarTech modernization programs (measurement, personalization, decisioning, automation).

• PMO/portfolio management experience in product/value-stream operating models (e.g., quarterly planning, OKRs, release governance).
• PMP, PgMP, PMI-ACP, SAFe, or similar credentials (or equivalent experience).

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Applications Accepted Through:

Huntington expects to accept applications through at least the date above, and may continue to accept applications until the p