Senior Program Manager, Contingency Response Center

The AMZL Contingency Response Center is looking for a Senior Program Manager to join a growing effort dedicated to protecting drivers and associates from large scale hazardous events. We create or build upon existing procedures to anticipate areas of risk, institute preventative measures, and execute timely interventions to protect all of our drivers and Last Mile associates from harm during large scale events (e.g. extreme weather or geological events, civil unrest, terrorism, infrastructure failure, wild fires) while delivering on our Customer Promise.



Key job responsibilities
- Develop and manage programs relevant to CRC responsibilities that pertain to operational-facing systems and AMZL organizational goals.
- Work closely with partners in a cross-functional environment, provide training, analysis, and feedback to stakeholders to drive process improvements.
- Support the business strategy, in close collaboration with leadership and Last Mile stakeholders to achieve shared safety goals.
- Embrace difficult and ambiguous problems, using Bias for Action to keep drivers safe and bridge operational impact with safety mandate.
- Provide data driven insights and create data-informed initiatives that will improve Last Mile safety programs as they align Amazon's business lines.
- Enhance processes, optimize workflows, and improve efficiency in order to increase program performance.
- Proactively measure and analyze data, identify risks/issues, and overcome hurdles to drive results.
- Translate metrics and trends into program improvement opportunities.

About the team
The AMZL CRC partners with stakeholders across Amazon to support best in class safety and risk mitigation cross-organizational functions for Amazon's Delivery Associates and Partners. In this role, the Senior PM, CRC, will be part of a team that works with leaders across the Amazon to create and scale a worldwide LSE strategy to mitigate risk while keeping our customer promise.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Charlotte, TX, USA | Nashville, TN, USA | Santa Clara, CA, USA | Tempe, AZ, USA

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- PMP

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.