Senior Inside Account Specislist - HiTouch

HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways. After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

 

The IAS works with existing medium and small accounts with a focus on growing their spend across all categories with HiTouch. IAS will engage customers remotely by primarily by phone, TEAMs Video Meetings, and the sending follow up emails and other communication to establish, build and maintain with key buying contacts and influences with the goal of selling into white space and gaining more of the client’s market share in categories that already may have some spend. A typical workday will consist of consistent outbound and inbound customer engagement activities tracking all in Salesforce.

 

Duties & Responsibilities

• Position will manage and grow medium sized strategic accounts in addition to a book of business made of smaller accounts
• Daily regular phone and TEAMs Video reach out to existing and new contacts within an assigned book of businesses
• Effective selling skills: effectively communicate the HiTouch proposition regarding capabilities, customer service levels and ease of partnering. 
• Meet KPIs (sales activities) each day and week (calls, emails, meetings, etc.)
• Meet Revenue Growth Goals 
• Learn and have an above basic knowledge on all HiTouch business categoriess
• All activities are logged in Salesforce as they occur
• Budget goals are a focus and are met or exceeded
• Use PriceRight to create and provide quick client quotes
• Work with HiTouch Specialty Lines of Business team to close new business in specialty categories
• Use your strong organizational skills and time management skills to stay on top of all meetings, client follow up tasks and reach out so that all accounts have been contacts within an account have been contacted no less than once a month prospect accounts and deals ranging from up to $25,000

 

What You Bring To The Table

• Positive personality and professional communication skills that build relationship with existing and new contacts within assigned existing accounts
• Meet or exceed revenue growth goals within your assigned existing accounts
• Demonstrate a strong work ethic, self-disciplined and efforts are consistent each day
• Strong organization and time management skills, using Salesforce and Microsoft Office products
• Skilled at identify new contacts with buying influence for each HiTouch business category
• Ability to succeed in a transactional and program selling environment
• Ability to work with other teams to collaborate to win an opportunity
• Ability to be coached and take constructive feedback to improve selling efforts

 

Education Requirements

• Minimum Mandatory High School Diploma or GED 
• Preferred Bachelor’s Degree 
• Minimum 2+ years of Experience working in a digital/virtual environment selling into new account that are not familiar with our company

 

Basic Qualifications 

• Ability and motivation to build a relationship with existing contacts, find and engage new contacts within your existing account base
• Demonstrate a strong work ethic, self-disciplined and efforts are consistent each day 
• Strong organization and time management skills, using Salesforce and Microsoft Office products
• Persistent in making the sale, while understanding your audience and their tolerance
• Ability to succeed in a transactional and program selling environment 
• Goal oriented 
• Desire to win and close business 
• Ability to be coached and take constructive feedback to improve selling efforts 

Preferred Qualifications

• Bachelor’s degree.
• Industry knowledge.
• Five years of successful B2B sales or B2B sales management experience

 

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.